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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had baby roaches and no breakfast. The coffee was terrible and the muffins were stale.
Business response:
Thank you for choosing our hotel. We are sorry for the roaches you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such an unfortunate situation. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It didn’t feel clean. The carpet was so bad I didn’t feel I could walk around without my shoes in and I overall felt like it was a roadside motel that I didn’t really want to stay in.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not impressed with this Extended stay. The staff was nice enough however the hotel was run down, air conditioner was broken and it was very apparent that the hotel has not been well maintained.
Business response:
Thank you so much for sharing your recent review. We would like to apologize for the issue you encountered with the air conditioning in your room. We will address this with our property engineer so we can have it taken care of right away. Thanks for letting us know. We hope you will plan on staying with us again. Sincerely, Hotel Management
BUYER BE AWARE If you like only getting room service every 7 days this is the place for you. No towels or bedding for 7 days. They do have a laundry on site so you can wash you towels and bedding, and oh dont forget to take out your trash every day or you might have ants or worse in you room. They only have so many coffee pots, which we weren't fast enough to grab one either, we did get dishes but they where out of pots and pans, What a joke this place is. I've stayed in other extended stays long time ago so maybe they have ... read more
Business response:
Robert, thank you for being our guest and for reviewing your stay. We appreciate your feedback about our housekeeping services and apologize for your disappointment. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh towels and whatever you need during your stay. Kindly note, As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk ... read more
Yuck. Up charged because they said reservation had been cancelled. Required to leave early. Bummer all the way around.
Parking was terrible, elevator was dirty and when I got to 3rd to go to my room there people sitting on floor in hall and other side down the hall were a group of men that would loud and swearing. I took all of my belongs back to my car and left. I did not feel like it was an environment that I wanted my granddaughter and I to stay. I wished I hadn't prepaid. That was a waste of almost $100.
Business response:
Thank you for your review. We are sorry for the cleanliness issues you encountered. Your feedback will be shared with the housekeeping team for review and action. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating this issue. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We value your comments and hope you and your son will give ... read more
The breakfast was basically coffee and a muffin, not a what was advertised. I would never stay there again.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
We had stayed here before albeit a few years ago and found it to be adequate for our needs. This stay was much different in that our room was not clean at all. The only surface we did not find hair or general grime on was the bed. As it was we asked the front desk for a bottle of spray cleaner so we could clean the bathroom and kitchen area. The staff did offer a different room but we declined assuming that the same crew "cleaned" all the rooms. I understand this facility is based around longer term stays but the conditions ... read more
Business response:
Thank you for choosing us again. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will reconsider, and this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,625 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.