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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The young lady at reception is truly a wonder giving assistance to several guests at the same time making phone calls for guests helping clients on the computer, answering questions about where places are and how to get there.
Business response:
Thank you for posting a review of your recent stay. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to our front desk staff. However, we are sorry for not meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Skip this one . No hair dryer, no lotion, minimal breakfast; only muffins and snack bars. Nice staff but lousy property
Business response:
Thank you for staying with us. We are sorry you were not satisfied with our grab-and-go breakfast choices and will share this with our Brand Leaders to assist them when determining new offerings for future implementation. Kindly note, Please note, hairdryers and toiletries are always available at the front desk and are complimentary. We will remind our them to communicate this more clearly going forward. Ona positive note we are glad you liked our friendly staff. We hope you will consider and give us the chance to make it up... read more
First room had a urine like odor. Manager was great and moved us to an upgraded room but it also had an odor and night stand next to bed and headboard had something smeared all over them. No pool, no gym, not a lot around hotel, very noisy, and fire alarm went off around 6AM. Location was ok for our business in Des Moines.
Business response:
Thank you for staying at our hotel. We are sorry our hotel did not meet your expectations and regret the cleanliness issues you encountered in both of your rooms. We truly apologize for the major inconvenience when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Rest assured, your feedback has been shared with the appropriate team so that we can improve our service and facilities going forward. We hope to have a future opportunity to restore your confidence in us. ... read more
BEDBUGS One word: BEDBUGS! I have left a review at Extended Stay and will be contacting the location. Everything else about the stay was fine. If the location didn't have bedbugs I would have given a really good review.
Business response:
Dear Guest, your feedback is appreciated and we enjoyed hosting your stay. We are sorry to learn of your encounter and that this detracted from your overall good experience. We take these matters very seriously and we have taken the necessary actions to ensure this is properly addressed with an inspection and treatment as a precaution. Thank you for being our guest and please consider a return stay so we can leave you with a more favorable impression and restore the high standards you deserve in accommodations. Sincerely, Ho... read more
Disgusting The room had ants crawling all over the kitchen area and the faucet in the kitchen leaked. The bathroom toilet had to be opened after each use to flush. Was not given any discount for the amenities not working and wasnt until following day that we were given another room.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issue you had in the bathroom. We hope you will consider giving us a chance in the future so ... read more
When I first arrived it took a while for someone to get to the desk. Then the employee informed us breakfast went till 11am. The next morning nothin was out and the employee said it went till 9:30. The room had no paper towels or anything to use to put anything on in the microwave. Also upon checking out I waited 15 min for someone to come to the desk before I picked up the phone and called. I was then late for my meeting. On top of this the room was freezing the heater didn’t work and I developed some bite/rash the next day... read more
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not very impressed Reserved a room since my daughter had regionals for volleyball my husband stopped in since they arrived before check in and told them that they wouldn’t be coming back to check in the room until after the matches which was going to be late. When they got back to the hotel they no longer had a room available for them. They were nice enough to get them another room at a sister hotel but the whole point of reserving a room with them was it was a lot closer to the location of regionals
Business response:
Michael, thank you for your review. We apologize and regret that we were not able to accommodate your husband at our proeprty. However, we're glad that our staff was able to make arrangements for his stay at our sister property. We have discussed your feedback with the concerned team to make sure such incidents do not happen again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
We would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.