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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The bugs crawling on the ceiling, on the lights, an on the floor that I needed to kill did not add up to a pleasant stay. I am allergic to cigarette smoke and although the room was smoke free, the halls, the stairwells were not, nor was the front entrance to the motel. Walking through cigarette smoke to simply enter was not a setup for a pleasant start.
Business response:
Carolyn, we sincerely apologize for the cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the bugs in your room. We are working with our pest control provider to ensure procedures are being followed to prevent future infestation. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
My reservations was made thru Expedia, they did not have the room that I paid for so I was put in a smaller cheaper room but when they billed my credit card they billed me for the more expensive room
Business response:
We appreciate you taking the time to provide feedback. We apologize for we were unable to accommodate you with the room of your choice. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another o... read more
No ice machine. Construction work in the parking lot restricted access without notification. Staff entered room without permission.
Business response:
On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
When I tried to check in the first employee could not find my reservation. In fairness I have changed my name and updated my info on Expedia but it still gets messed up. I gave both names and spelled them, he kept looking under names that started with an A but my name starts with an O. The second employee had the same problem and told me they were sold out. It was late and I had had a long day. I again spelled out my name and she asked me if I had checked in earlier. Really? Would I be standing here now if I had? I said “no”... read more
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It is certainly disappointing to read about the problems you experienced at the front desk during check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
Poor service No swimming pool as advertised with expedia, no 24 hour desk service as advertised on expedia, our card would not unlock our door twice in less than 24 hours, some guy that did not even work there was sleeping at front desk and could not help us, television to low to see from bed, no ice machine at hotel, front did not answer calls from our room, paid for two nights but left after one after such horrible service.
Business response:
We are sorry we were not at our best while you were our guest. We want nothing more than for you to have an outstanding stay, and we apologize for not rising to the occasion. Your comments will be shared with our entire team to make sure we do not repeat what you experienced. We will verify the information on our website is current and accurate so our guests are aware of our amenities and offerings. We hope you will consider giving us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Hmmmm If using Expedia, please pay in advance as they no longer had my room when I checked in at 10pm. She upgraded me to another room without my request but also charged me an additional 24/night as well to be double room when I was traveling alone. I was welcome to use that room or she could send me to another hotel The room was alright but missing a hair dryer and when you opened drawers it would have been cleaner. I often travel for personal and business reasons and wizh I had gone yo another hotel this time
Business response:
Michele, it was disappointing to read about your stay experience. Being an extended stay, our guest often carry their own bath amenities like hair dryer, however, we do deliver such amenities on request. We are sorry these details were not explained to you on arrival. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Nope, never again. We had 2 different rooms. Inconvenient kitchen. No dishes or cooking utensils. Had to get them from the front desk. They don't do any wake up calls. No hair dryers. Continental breakfast is packaged food at the front door. Bare bones at best. Room 1: 1. Couldn't control the heat. 2. Shower faucet was hard to control. 3. No tub plug. 4. No TV controller 5. Dresser drawers we're nasty inside. 6. A lot of interstate noise. Room 2: 1. Top bedding was questionably smelly. 2.Sinks were slow to drain. 3. Carpet... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Would not extend my stay here. Instant oatmeal, granola bars & coffee does not constitute a “free breakfast”, free wifi is only free if it works, you could have dishes, glassware, coffee maker, etc for an additional charge and there was no blow dryer in the room ( there was an iron & ironing board?). Will not stay at an Extended Stay America hotel again.
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,624 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.