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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk service was good. However, don't plan on getting any sleep. I'm not sure if this is a hotel for humans, or for dogs. There is apparently some families stay here fuil time with small children and barking dogs that use the hallways as an outside playground. I finally called at 10:30 to complain. The children screaming stopped, but the dog barking did not.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the noise you experienced while you were here and for not being able to resolve the issue to your satisfaction. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Property is dated. The cleanliness leads a lot to be desired both in the room and the common areas such as the hallways. You get what you pay for.
Business response:
Thank you for sharing feedback about your stay. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely,... read more
Business response:
I am sorry we did not meet your expectations. Please contact us directly to share the particular area that may be improved to make your stay more comfortable.
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The whole hotel smelled like fried chicken. The rooms were very outdated.
Business response:
Meg, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Amenity counts with house cleaning service once a week. Our room had a bad odor. People were smoking w--- and it was brought up to the front desk in two opportunities. They credited one night.
Business response:
Johanna, thank you for your feedback. We apologize for the inconvenience you had due to our hotel policy and for the odor you experienced while you were here. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We have also discussed your concerns with our housekeeping team, and we're working with them to remove the smell from our property. We hope to ... read more
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Very disappointed with the condition of the property overall. Staff was very layed back, did help us with extended time due to car trouble. Breakfast was not acceptable to us. Had to go out for breakfast. Room was not very c;lean, bathroom towel bar had fallen off the wall. No supplies in the kitchen of the room, they were kept at the front desk.
Business response:
We’re disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.