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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel smells bad all around. Hotel had a terrible smell all around. It smells like a powerful chemical. It could have been disinfectant or another chemical. We had to open the windows which were dirty by the way. Elevator was dirty on the floor and finger marks all over the elevator walls. Bathroom not so bad. Cramped bedroom. Very dissapointed
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the cleanliness and odor you encountered in your room. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I hope you will return so we can make it up to you. Sincerely, Hotel Management
Awful place ....1 night was 1 too many!😝☹️ I would give this dump 0 stars for I could. It was not possible for me to stay there and checked out after the first night,which I forced myself to stay. The room was nasty w mold. My nose and throats burned . I checked out asap and spent the remainder of my stay in Des Moines in another clean hotel for the same cost I wasted at this awful place.
Hotel needs to update services We were disappointed with no available ice had to go across busy highway to get 5 lb bag of ice. No hairdryer in room had to get from front desk. No lobby, pool or continental breakfast.
Business response:
Thanks for your candid feedback. We apologize for your disappointment with the in-suite amenities as well as with our breakfast. I will share your feedback with my management and breakfast team in an effort to improve or performance moving forward. Since we are an extended stay hotel our guests often bring their own bath amenities such as hairdryers and toiletries. These items are always available and complimentary at the front desk. We also have fully equipped kitchens with a full-size refrigerator which includes ice trays ... read more
Iowa State Fair Weekend I was really surprised at how dirty and unorganized the hotel and room were. These are supposed to be suites with everything in the bathroom and kitchenette you would need. There was NOTHING in the kitchenette except for a coffee pot - but no filters, no coffee. There also was not a blow dryer in the bathroom (standard in all hotels). When we called the front desk to ask for coffee and a blow dryer we were told they would try to get it to us, if they could locate them? Not only will I not stay at this... read more
Business response:
Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, General Manager
Bugs, bugs and Rude staff! 1. Molded food in the refrigerator! 2. Bugs and more bugs in kitchenette counter. 3. Staff started yelling at us when we went to the front desk to leave and ask for our refund! We guess they thought we should sleep wth the bugs!!
Business response:
Renee, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We truly regret the inconvenience these caused. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to ... read more
Business response:
David, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
needs management! Room key didn't work, no apology. Had to wait for a new key while the front desk gal was discussing work schedules on the phone with her boss -with a phone ringing and 2 people waiting to check in. Finally got into our room, ignored the fact the carpet had crumbs on it and a pop top from a previous customer, crawled into bed to find out it was an uncleaned bed with a stain under my pillow and 3 strands of hair under the 2nd pillow. Ewwww!! Asked for another room, still NO apology. New room had no shower cur... read more
Business response:
Sandy, Our staff takes pride in the service they provide to our guests, whether it is at the front desk, in our suites, and the overall maintenance of our property. We apologize for the level of service you received and assure you this is not typical of our staff. We ask that you give us another chance to regain your confidence in our hotel by staying with us again so you can have they type of service you deserved on this stay. Thank you for letting us know so we can improve for our valued guests. General Manager
The stuff was mean and room stink!! Also they only clean every 7 days
Business response:
I apologize for the service issues you experienced during your stay. We apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
DO NOT STAY HERE People partying outside of our room all night with a baby screaming. Not sure if they rent rooms by the hour but I am pretty sure there were plenty of "ladies of the evening" coming in and out.
Business response:
James, We are sorry your first impression of our hotel was not a positive one. We work hard to provide a clean, fresh, well maintained suite for our guests to enjoy, along with friendly and helpful service from our dedicated staff. We apologize the noise level of a fellow guest was so disruptive that it had a negative impact on your overall stay with us. We make every attempt to curtail such disruptions so all of our guests can have a good night’s rest. We hope to have another opportunity to provide you with a stay which mee... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.