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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
There was nothing to like. Worst stay ever. Credit cards would not work. Wifi cut in and out. Roomed smelled terrible. Bathroom door would not latch. Noisy snd air conditioning sucked.
Blood stains on bed sheets. And the tub did not drain water.
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not a family hotel I picked this hotel based on the amount of beds we needed. This should be classified as an apartment and not a hotel. It is non-smoking and the room had a very heavy smoke smell. Front desk and hotel staff were very polite and courteous.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
This was by far one of the WORST hotels I have ever stayed at. Upon arrival was told the the office was closed, despite Expedia saying they had a 24 hour front desk (we knew we were going to be late). There was absolutely NO PARKING due to work trailers being dropped in what you would have expected to be parking for cars. We had to park in a dark corner between two large work trucks that were improperly parked, and some People hanging out by what looked like used to be a pool, which was also dark and poorly lit, making it ex... read more
Business response:
Angela, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations and for the difficulties you experienced during your stay. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
There were bed bugs in the room and every one was bitten.
Business response:
Dear Rebecca, We do thank you for bringing this to our attention. Please accept our apologies regarding the negative experience you had during your stay at our hotel. Per our conversation earlier, the room you occupied was thoroughly and professionally inspected by our pest control service and management team, resulting in no bedbugs or any other pest found. Additionally, we have had no other guests to alert us with this complaint, and we are thoroughly confident in our findings. We are certainly pleased we were able to prov... read more
Was never able to talk with anyone at the front desk. The message light on the phone blinked 24/7 which at night was a pain trying to sleep. There was no information in the room that explained what was available in the area. The grab and go breakfast was a joke not even any fruit just gluten contaminated items that I could not eat. The coffee was made with chlorinated water, which I don't drink so I taste it immediately. The person checking us in did not have his glasses so he gave us a room that was already occupied thankfu... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding experience that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.