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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Okay if you need a kitchen and get the sale price. Breakfast is sad fruit, instant oatmeal, protein bars and coffee. That's it. Plan on bringing your own. Room is okay, but run down. If you need a kitchen and a little more space than a plain motel, this is fine.
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
Lots of changes from old StudioPlus. In the past we had kitchen utensils and dishes. Now you have to ask and have to ask for a coffee pot. Towels are poor quality. I have stayed at StudioPlus many times for a week and a decent weekly rate...not available now. The breakfast bar was not very inviting and coffee pots were removed too soon.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Disgusting It is obvious this hotel has been recently renovated and I would have to say tastefully redecorated. However, there was an absolutely disgusting smell in our room which made it impossible to sleep, mold growing on the ceiling in the bathroom and a huge water stain above our bed. We couldn't wait to leave!
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the cleanliness issues you experienced. To uphold our company’s high standards, I will be retraining our staff to ensure that we are thoroughly cleaning and inspecting room prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Extended Stay Overnight We expected more for the price charged. Stayed in cleaner, newer and better hotels during this trip for far less money. The rooms need a make-over and the breakfast was minimal at best.
Business response:
Thank you for taking the time to write a review of your stay. We are sorry to hear we didn't meet your expectations. In response to your feedback, we will strive to provide each guest with a comfortable room and great customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
correct pour 1 nuit à 8h30 au petit dejeuner plus de muffis, seulement 2 pommes???
Not great but not bad for the price! Stayed for 4 nights for a concert in the area and I saw this place didn't have great reviews but it was perfect for location and price, the staff isint very friendly and don't make you feel very welcome. The room wasn't to bad, cleaner then I was expecting. The rooms around me were very loud and showed that the walls were very thin. I could hear the whole conversation of the people next to me and above me. I saw they had vending machines so I got some one dollar bills to use for them, com... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the noise and service issues you experienced. Please accept my apology. In response to your feedback, we are retraining our staff to ensure that each guest has a pleasant and welcoming experience. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Hotel under construction Any guest should be made aware ahead of time of the hotel is under construction, elevator not working, etc. In comparing prices, why pay for a hotel that's loud, and dirty due to construction when can pay the same price for a hotel that is not?
Business response:
Thank you for your recent review of your stay. I do apologize for the renovation project during your recent visit. Please know we are doing our best to ensure our guests are the least inconvenienced during this renovation process. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible customer service. Very rude. Very slow check in.
Business response:
Thank you for your recent review of your stay. I am sorry to hear our customer service was inadequate during your recent visit. In response to your feedback, I am working with our staff to improve the quality of our customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.