This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
This room was infested with bed bugs Worst experience ever in a hotel room. It was infested with bed bugs the night manager acknowledges the problem and tried to find us a room without bed bugs but was unable to find one. The day shift denies the bed bug issue and refused us compensation. Do not stay here.
God Awful They scheduled deep window and building cleaning to be completed at 7am. So, on a Saturday I was woken up at 7 am to the sound of a high pressure washer on my window and surrounding area. After over an hour I packed my stuff up and left.
Business response:
Thank you for your recent review of your stay. I am sorry to hear your stay was interrupted by the exterior renovations at the hotel. In the future, I will work to ensure that we are not conducting loud work at early hours. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Breakfast consisted of an apple. Lobby was shut down. Won't stay there again.
Business response:
Thank you for your recent review of your stay. I am sorry to hear you were disappointed in our grab-and-go breakfast. We will review the breakfast program we currently have in place. As well, I do apologize that our lobby was inaccessible. I will work with my staff to ensure that we are more available to our guests. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Not very clean The hall smelled bad though the room was ok. The room was outdated and not very well cared for...cobwebs in corner of windows, caulking smeared all over on tub, etc. It was the least cared for Extended Stay I have stayed in. Would choose another one if I had the choice.
Business response:
Thank you for your recent review of your stay. I am sorry to hear of the odors you encountered during your recent visit and that you found your room to be dated. Your feedback will be useful to us as we work to make improvements to our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Worst hotel I have ever stayed at! This is the sorriest excuse for a hotel! The toliet was plugged and had looked like it had been plugged before and flooded the bathroom because floor was warped. The smell through the whole hotel was rancid. The carpet in the hallways had dirty worn paths that continued into dirty carpeted room. Simply unbelievable how a place like this stays in business!
Business response:
Morris - Thank you for your recent review of your stay. We are very sorry that your toilet was not functioning properly and that you experienced an unpleasant odor in our hotel. In response to your feedback, we are addressing the plumbing in your room. We are also reviewing our odor control procedures with our housekeeping staff to make sure our entire hotel smells fresh. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you'... read more
Filthy, disgusting If this room was offered free, I would not recommend it. Everything smelled like smoke, even our pillows. I walked across the carpet without shoes on and my feet were black! The toilet didn't work and there was no shampoo. The room may have been cheap but I would never stay there again. On top of it all, the "grab and go" breakfast was a joke.
Business response:
Carol - Thank you for your recent review of your stay. We are very sorry to hear that your room did not smell fresh and that your carpet was not cleaned properly. We will be working with our housekeeping staff to ensure every room is cleaned to our standards. We will also have our maintenance engineer address the issue with your toilet. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very Disappointed This area where this hotel is located is fine, but other than that, it was a mess. It used to be another hotel where residents lived and the hotel did not do much to improve it. The room we had was a non-smoking room which you could tell used to be a smoking room. The room has a musty smell and so did the hallway. The hotel has weekly rates and it looked like others were actually living here. Overall, would not stay again even if the room was free!
Not the best for the $$ My room reeked of heavy perfume like they were trying to cover up some other bad smell. No shampoo, the feather top mattress has been flipped upside down so I had to sleep on the very hard, uncomfortable bottle side of the mattress, wondering the while time what disgusting stain I would find if I flipped it back over. Bathroom door had coffee or other all down one side so it obviously didn't get cleaned. Kitchenette was alright but I didn't need to use it and would have gladly traded it for a comforta... read more
Business response:
Thank you for your recent review of your stay. We are glad that your enjoyed our convenient location; however, we are disappointed that your room was not cleaned properly. We will be working with our housekeeping staff to ensure every room is cleaned to our standards and smells fresh. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Old ,dirty, smelled like smoke, did not clean room or change sheets, a total dump!
Business response:
Thank you for taking the time to write a review of our hotel. I am sorry to hear that you were not pleased with the overall cleanliness of your room. I will be meeting with our housekeeping staff to ensure your experience is not repeated in the future. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.