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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Room set up was nice. However, bathroom was unclean, no shampoo, etc. Pillows were very stern. There was trash under the bed. Service was nice though and room overall was okay.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you room was not as clean as it should have been. Our staff will be addressed on the proper cleanliness standards. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not for $100 per night...please This is a $75 or less/night motel. the staff is sub par accommodating/service. the room was not cleaned properly. soap rings left on the shower shelf. if the motel wasn't upgraded in furnishings, this place would have felt grungy. the grab and go breakfast is all processed food, i.e., packaged muffin, granola bars, and quaker oatmeal. Coffee was good but they only provided coffeemate creamer in large vat with all that sugar in it instead of little creamers. the first room we were given had an ... read more
The room had a horrible smell that never went away.
Business response:
Thank you for taking the time to write a review of your stay. I do apologize for the odor in your room. Please know we focus on providing our guests with the best rooms and this issue will be addressed. We look forward to seeing you in the future, should your travels bring you back to our area.
The price of this one night stay was very good, but I guess you get what you pay for. I will never stay in one of these hotels again. Too dirty and not pleasant. I would rather pay more and have clean. The room was clean, but everywhere else felt scummy.
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that the cleanliness of the hotel did not meet your expectations. We can assure you that a clean, fresh suite is very important to us and we will review your survey with the team. Thank you for sharing details of your stay with us. We hope that you will give us the opportunity to provide you with a better stay the next time you'r... read more
Worse than cheap hotel chains an it was not cheap. Clogged bathroom sink. Poor customer service. No coffee machine in room. No coffee in lobby after 9:30am. The pool was "closed for the season" with no prior notice. The lobby and halls were dingy and smelled like mildew. Checkin took forever. Staff condensending and unhelpful in dealing with my complaints. No shuttle service to downtown or airport. Outdated furniture and overall decor. Exspensive. Rooms downtown in nicer newer more accommodating hotels were the same price.
Business response:
Thank you for taking the time to write a review of your stay. I do apologize for the issues you encountered during your stay. Please know we focus on providing our guests with the best rooms and these issues will be addressed by our staff and management.
I expected to have a kitchen with flatware and dishes and a coffee pot at least, but the kitchen was bare. I had to ask for every thing even a blow dryer. I had no maid service at all.
Business response:
Thank you for taking the time to write a review of your stay. I do apologize that our kitchenware policy and housekeeping services were not explained to you upon check-in. Kitchenware is available upon request. As well, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional charge. I will be meeting with our staff to ensure this is thoroughly explained at check-in moving forward. Thank you again for your feedback. We hope to have th... read more
Find another hotel This hotel is more like a rooming house with no normal hotel facilities. Once a week house keeping service unless you want to pay extra. Someone tracked in mud in the front lobby, elevator and down the hall on floor 3. I mentioned this to the desk clerk but is stayed there the entire three days we were there ... "Free breakfast" consists of old apples and oranges, granola bars, small stale muffins, hot water and some packages of instant oatmeal. If you need more towels you have to take your towels down to ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not have a comfortable stay. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as frequently walking our property to make sure it meets our company’s high standards. Additionally, I will be sure to share your comments regarding our grab-and-go breakfast with our corporate office. Thanks to your feedback, we can continue to work on providi... read more
Cold Shower and bare kitchen This hotel has a hot water problem and their solution is to poll you when you complain so they can document it. Every other hotel offering full kitchen where we have stayed in the past comes stocked with dishes, pots, pans, silverware, cups, etc. Not this place. There is a card explaining all you have to do is call and they will bring up the supplies. Right. Not happening. You have to go to the front desk and pick up whatever they have available because if the hotel is full, you're sol.
Don't extend your stay here. Business trip. No coffee maker in room. Breakfast buffet consisted of vending machine muffins, granola bars, and coffee. The wireless was so slow that it was unusable. The exercise "room" consisted of a bike, and elliptical, and a treadmill. The in room HVAC was loud and the thermostat kept locking up, so the unit would click on and off repeatedly. Exactly one bar of soap in the room. No shampoo, no shower gel, nothing.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures to ensure our rooms are properly stocked. I really appreciate you bringing this to our attention. We would love to ... read more
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.