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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Average room, sort of clean and very pricey!
Business response:
Thank you for your feedback. We are sorry you were disappointed in the cost of your stay. We conduct competitive pricing analyses several times throughout the year, and our pricing is in line with hotels of the same caliber in our area. We hope you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Have never stayed in any hotel that does not have a Ice machine for their guess. The fact that they didn't even have a pen and paper in th he room is in heard of plus to get any kitchen items we had to call the front desk This hotel was such a disappointment.
Business response:
Anita, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Do not stay here This place smelled like old smoke and dog. Every piece of clothes in my suitcase had to be washed even if it didn't touch the floor and was clean. It seriously needs updating.
Business response:
Mark, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the Head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
bugs . Dryer & iron defective. Too few towels
Business response:
Please accept our apology for the cleanliness issues you experienced at our hotel and regret the inconvenience it caused. You deserved a clean, comfortable, and stress-free stay and your comments have been discussed with our housekeeping team in an effort to ensure this never happens again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Not A Good Experience! I booked through hotels.com at midnight....we got to the hotel at 2 am the front desk worker was in the back looked to have been sleeping. She told me they had no available rooms. I showed her my confirmation email. She said all they had left was a double bed. I told her I reserved 2 double beds and a pull out. She said that was unavailable because someone might book it for the following day. I said then why is hotels.com advertising this room is a available then. She said I could have the room but had... read more
Business response:
Celia, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the cleanliness issue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
No...nope... never I was extremely disappointed. I arrived to check in and there was no attendant at the desk. I called the reservation number to see they could help and did not. I waited there for 30 mins. Once he finally arrived he had on headphones which is why he did hear me. He gave me the keys, I went to the room and the keys didn’t work. I went back to the desk and he was not there again. Call the reservation number again to cancel the reservations and go somewhere that is actually professional. Waited another 30 mins... read more
Business response:
Melissa, we strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. We have discussed your feedback with the appropriate department head, and steps have already been taken to ensure these mistakes are not repeated in the future. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Noisy, Sleep Deprived Too noisy on Saturday night. A man was yelling, swearing, sounded like doors being slammed, items being thrown, could hear people above me, sounded like they were stomping & running across the floor. The swearing started at 2 AM & lasted past 3:15 AM. Sunday night was feet stomping across the floor for over 2 hours. This was from 9:00 PM till 11:00 PM. I am not sure if I will try a different location. I wasn't really impressed with Grab n Go breakfast.
Business response:
We apologize for the disturbances from other guests during the night. We're sorry you did not sleep well in our hotel and that if you did notify us, we failed to resolve the problem while you are here. We appreciate your feedback and hope you will stay with us again in future. Sincerely, Hotel Management
CHECK YOUR SHEETS Got to room and was so impressed, pulled back my sheets to find a HUGE urine stain, dried. Looks like a child had slept there and the bed was completely made over it. I called down and Ethan (only reason staff got 3 stars not 1) came up and remade the whole bed for me. The hotel was booked full so could not get me a new room. It was so noisy all night the people on the side of us and above us, the fridge, everything was LOUD. At check out I explained the pee bed to the check out and she said she was sorry a... read more
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.