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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Dont go there to stay Housekeeping walked in on us and did not knock and my husband had no clothes on..........i was very upset
Business response:
Vernon, we cannot apologize enough for the service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Reservation Made a reservation online for Christmas Eve. Got to the hotel and the attendant Ethan said that it was not in the system when prior to coming i called a few days before and they confirmed the reservation. Ended up paying 171.00 double because he said he could not fix the issue and pretty much was no help what so ever with assisting the issue. I think it's ridiculous to book a hotel online and it doesn't even Reserve it but takes the payment and charged the card. Very unimpressed with the experience and i will nev... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your bill. Please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
overwhelming smell room stunk of old cigarette smoke, mold and mildew. When spoke with front desk they acknowledged that they knew the room smelled. We ended up going to another hotel as they offered no apology or another room Expedia was helpful in getting us an immediate refund.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
The air was dry outside but damp in the room We will never go back to this place again. It was dark, dank, and smelled funny. To their credit the room was large and there was plenty of space for the six of us. We were inclined to like it until we got over having so much space. We turned on every light in the place and it was still dark. Even though it was summer outside it was more pleasurable to stand in the shade than to be in our muggy cool room. Eerily, everything was slightly sticky and neither of the two tubs would dra... read more
Could do better. The bathroom sink was totally clogged. The hall had a musty smell. Cutting corners on the facility maintenance. Waited 10 minutes for somebody to show up at the lobby.
Business response:
Peter, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. I have shared your feedback with my staff members involved and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
No usual amenities in room Clean comfortable beds. No in room coffee. No hair dryer. Downstairs coffee promptly removed at 9:00am sharp. Hallways felt like a prison. Doors were metal with kick plates. Staff was friendly but didn't mention we could have dishes.
Business response:
Adrienne, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Not a very good experience not going back! The back door was broken, couldn't use key to get back in. Tub and sink drains were slow, was told drains were slow at this hotel. Was rudely awoken by a faulty fire alarm. So this was a waste of .about a half hour. Saw one of the fireman carrying out a miniature weber grill from the room behind the front desk. Another fireman told him to throw it away. I'm assuming it was some kind of code violation. No offer of any kind of refund for all of the inconvenience.
Business response:
Phil, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
No room cleaning, no clean towels unless we went and got them ourselves. Continental breakfast non existent.
Business response:
Thank you for your candid feedback. We sincerely apologize if our housekeeping services were not shared with you at check-in. This service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We have also taken a note of your comment in regard to our breakfast offerings as we plan any changes to our selections. We regret the inconvenience caused and h... read more
No heat 20 degrees outside and the heater in our room didnt work. The guy at the desk said he would put in a work order but didnt offer us anither room.
Business response:
Thank you for taking the time to write a review of your stay. I do apologize for the faulty heater and for the lack of customer service to resolve this issue. In response to your review, we will be working with our staff to make sure maintenance issue are being reported and that guests are assisted accurately. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.