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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It took 4 hours for us to get our room . I had a reservation. Check in was at was told it would be 15 mins until our room was ready and it took 4 hours. I could not afford to stay any other place so I had no option but to wait .
Business response:
Dear Kenneth, Thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting until your room was available. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known f... read more
Very basic hotel and old
Business response:
Dear Mustafa, We are disheartened to read your stay with us was anything other than perfect. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.... read more
We arrived and our room smelled awful! Apparently they accept pets which I’m fine with however I’m not traveling with any pets so being put in a room that smelled like straight cat pi$$ was awful. I did go in and ask to be moved and I was told that they were booked.
Business response:
Dear Heather, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, we sometimes need to place a guest in another suite. We ... read more
My husband I travel quite a bit and we stay in many hotels. This was one of the worst hotels I have ever stayed at. The room was worn down. It had missing paint on the walls, the kitchen counter was dirty with not only fresh things on it, but lots of stains. There were toe nail clippings on the floor. The pillow smelt so bad that I had to put a t-shirt on it so I could get some amount of sleep. The bed was harder than a rock and the property smelled like pot. It was very inconvenient that there were no dishes and that they h... read more
Business response:
Dear Jennifer, We appreciate your feedback about your recent stay. We are genuinely sorry that your experience fell short of your expectations. Your comments are valuable, and we will address the issues you've mentioned to improve our accommodations. It's heartening to hear that our front desk staff provided excellent service. We hope you consider giving us another opportunity to provide a more pleasant and comfortable stay in the future. Your comfort and satisfaction are important to us, and we apologize for any inconvenien... read more
change attempt on us disgusting room Easy check in. Had poor cell service noticed after check in hotels.com tried to contact me stating they had to change my reservation to different location. Nothing was said at check in about this so this made no sense why my set plans were trying to be changed. Room was nice but dirty. Hair in bath tub. My wife sitting at edge of bed felt something with her foot & found used tube of KY jelly on floor next to bed. I took to the front desk & the attendant said “sorry” and write our room num... read more
Business response:
Dear Curt, We're grateful for your feedback, and we apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the cleanliness issues you experienced in your room, and we take this matter seriously. Your concerns will be shared with our housekeeping team to ensure such oversights are addressed promptly. Please know that we appreciate your input, as it helps us improve our services. We hope you'll give us another opportunity to provide a more pleasant and seamless stay in the future.Si... read more
Having to wait for 20 mins to check in at 10 pm at night is absurd. Door for room had to be forcibly pushed shut to be able to lock. Won’t be staying again
Business response:
Dear Jacob, Thank you for taking the time to review your stay. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. We have also noted your comments regarding the door of your room. Please know that this will be addressed, and we are grateful for your feedback. It was our pleasure accommodating you, and we hope... read more
On July 30, I booked a room to stay on Aug 22 to 24. This is a unrefundable booking and I have paid in full. When we arrived at 7pm, they said my booking has been canceled and refunded to me because there are someone checked in early than me and they have only one left for the time solt. We have to book another room that about 12 miles away. The front desk is very "PROFESSIONAL" girl with all lies. When I asked to check in, she cannot find my booking in they system. After shown receipt to her, she found it and said it has be... read more
Business response:
Dear Xin, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at our hotel to resolve this issue. Yo... read more
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.