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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room we booked had people in it staff did not know what was going on no sign for the Hotel out front poorly kept inside and out.
Business response:
Dear Kevin, We thank you for your feedback. We are sorry to hear about the issues with your room reservation and the lack of room maintenance. We aim to provide a high standard of service, a clean environment, and well-maintained accommodation. Therefore, we sincerely apologize for the disappointment you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the... read more
DO NOT STAY HERE could not believe the things that I witnessed going on in this hotel. From not having someone at your front desk during the hours of 11pm sometimes even 10pm to almost 6am. I watched people get locked out of there room at 1 am and not be able to get in. Where things get extremely confusing, when we checked in we were told NO ONE is at the desk during the night but when talking to multiple different employees during the day shift then the person who checked us in. Everyone said someone is always here. If that... read more
Business response:
Dear Paige, Please accept our apologies for not meeting your expectations during your recent stay with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we wi... read more
horrible sat up the night in chair someone in the other room was snoring so loud in came through the walls, and someone above walking heavy on the floor ever hour to us restroom and flush never will stay in that again. no one came to counter when I left and did not answer the ring. left at 5 am
Business response:
Dear Guest, Thank you for being our guest and informing us about your stay. Please accept our sincere apology for your difficulties with our service and the noise issues you experienced. We have discussed your comments with our team and will make changes to serve our guests better. We hope you will return to experience our hotel as you should have during this visit.Sincerely,Hotel Management
the manager did everything she could to help us during the power outage. I had requested double bed, When we arrived they had given our room away and had no extra bed for my son, he had to sleep on the floor, for three days. We drove nine hours to get to Michigan. I feel we should have been compensated for what we went through. If not I will never stay at another one of your hotels
Business response:
Dear aleda, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. Furthermore, we are sorry for the unexpected power outage, and we're glad our staff did their best to accommodate you to the best of their abilities. We hope you will allow us to redeem ourselves in the future. Si... read more
The staff made many excuses as to why the room I stayed in would not have the biweekly cleaning.
Business response:
Dear Karen, Thank you for your review. Our guests' comfort is always our top priority; therefore, we apologize for any oversights with your room. We are confident you will have the outstanding experience you deserve the next time you stay with us. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.