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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you paid for. Checked in late at night. I was greeted promptly. Went to room. The room smelled of cigarettes. The room was a no-smoking room! Too tired to complain. Washed up. Went to bed. Woke up with a sore throat from inhaling the cigarette smell. Went down to complain and to change room. The place was completely filled. 1 room checking out, but not available until later. Packed up all our stuff. put them in our car. Came back that evening, and went to the new room. 100% better. Clean and No smell. The room w... read more
Business response:
Dear Stan, thank you for taking the time to share your review. We apologize for your room not being ready for occupancy and for any inconvenience caused by moving to a new one. We have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our team must have overlooked this, and we will look into the situation further. However, we appreciate recognizing our staff for their responsive service. We will share your feedback with our team and look forward to seeing you soon.S... read more
Staff not welcoming/friendly or social Did not get the room I expected (was supposed to get a studio double -two double beds—-did not get that. Room 341 had one double bed. Was not offered any other room or bed accommodations at check in. Was not asked how my stay was at check out either. Sink water drained slow and the shower was so full of water, my ankles were bathing. Overall, disappointed in service and stay. Limited options due to home night football game in Ann Arbor. I would expect a refund of some sort for the room ... read more
Business response:
Dear Kathryn, Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We strive to provide excellent hospitality to all our guests; hence we will use your feedback to improve our services in the future. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Night shift staff ignored repeated calls I made to be let in upon my initial arrival. When I finally got let in by another guest, the staff was rude. Found trash under my bed—vibrator packaging and an empty marijuana container. Common spaces were FREEZING because AC was cranked up so high. Overall, the room was dingy & needed an upgrade.
No king given a queen for the price of a queen!@ Room that was reserved 3 days before arrival. When got yo hotel got told didnt have the type of room that we reserved. Gave us a smaller room but changed us the king room price.
Business response:
Lisa, thank you for sharing your feedback. We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
It really was one of the worst properties I have stayed at in decades. For
Business response:
Rebecca, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Noisy
Business response:
Flavia, thank you for your review. We are sorry for the noise issue you encountered and regret the inconvenience caused. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.