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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not much of anything positive
Business response:
David, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Went to booked hotel. Said they were overbooked and sent us to their sister property about 5 miles away (not a big deal). Service at first hotel was horrible. Drove to sister property, service was equally as bad but clerk was new so cut her some slack. The first hotel transferred our reservation in a way that the second hotel could not find the original reservation. Told us they could give us a room but at a much higher price than I had reserved. And they didn't have any record of our original reservation with the price list... read more
Business response:
Mark, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Reserved a room on 6/30/21 with 2 full beds. Arrived on 9/3/21 and was told the last room with 2 beds was given away a week ago. What’s the point of making a reservation??? We were given a room with 1 queen bed for 4 people. No choice but to take it since it was U of M football home opener & Labor Day weekend. Horrible place.
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
Terrible . I booked 6 weeks in advance and they emailed cancelling my booking the day before we arrive in Michigan. And this is a very busy week— move in week for college. Extended Stay America Suites Detroit Ann Arbor Briarwood Mal sent you a message: Hello Jxxspxxcc I am regretting to inform you that we are unable to accommodate your reservation due to long term stay extensions and unfortunately have to cancel your booking. I hope that you are able to find accommodation elsewhere and cannot apologize for this huge inconven... read more
Business response:
Josephine, thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
This has to be one of the worst experiences I’ve had at a hotel. From hallways full of trash for entire days, the stairwells full of trash and smelling bad, my room wasn’t ready until after 4pm, there are people living in their cars in the hotel parking lot. Do not stay here.
Business response:
Good Morning Douglas, I'm sorry to hear that you did not enjoy your stay with us. Rest assured that your experience is not typical and we hope to welcome you back so that we may prove to provide excellent service and accommodations. Thank you letting us know where we can improve and I hope you have a great day.
Okay for price I guess Theres no coffee makers available in the rooms. We reserved a double bed and received one very small queen. Staff said rollaway would be $15 per night, and that we were welcome to "upgrade" to a double bed for $22. Check in was great. Staff qas nice then. Other staff not so much. Do NOT bring cash. They dont accept it. Probably wont stay there again.
Business response:
Jennifer, thank you for staying at our hotel. We are sorry for being unable to provide you with the suite of your choice. We also apologize for the unsatisfactory service provided by some of our associates. We will utilize your comments to enhance our service levels. On a positive note, we are glad you had an overall comfortable stay. We hope to have the opportunity to make your next stay even better on your future visit. Sincerely, Hotel Management
This place need some TLC! First off I had a very established Wasp nest in my window of the room. Lady at the front desk didn’t really seem to care either when I bought it to her attention. The room did not have a clean feel at all. The carpet looks like it’s from the 90s, very dingy and peeling up in some parts. All the pathways around the property where are you walk on is covered with bark from the planters. Had to thoroughly wipe down the bell carts as it had stuff all over the handles and looks like it doesn’t get cleaned... read more
Business response:
Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Dirty.
Business response:
Thank you for your visit. We apologize for the cleanliness issue you encountered. We will share this with our housekeeping team to be more diligent. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.