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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel said that we never paid
Business response:
Thank you for being our guest. We are sorry to read about your experience and the inconvenience you had. As your review is anonymous, we would appreciate additional information so we may adequately investigate and follow up. We request you to reach us at our front office. We hope you will allow us to redeem ourselves on a future visit. Sincerely, Hotel Management
The room had a smoky smell and after asking for another room, we were told that we couldn’t be accommodated. We immediately checked out and into another hotel. Extended Stays are usually nicely appointed. Very disappointed.
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience in the initial suite and that we could not offer you another suite. We will utilize your comments to enforce our no-smoking policy more effectively. We hope your future travels bring you back to us. Sincerely, Hotel Management
The WiFi was awful and the tv didn’t work well. Some of the outlet plugs was not working. They did not empty the garbage for 3 days. Overall I my stay was very disappointing.
Business response:
Thank you for staying at our hotel and sharing your concerns. We apologize for the maintenance issues in your suite that led to a disappointing stay. We will share the specifics with our staff so they can make the necessary repairs. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My turn off with this hotel is that the rooms are not the best condition. It’s cool they have a stove, microwave, and fridge in the room but the rooms don’t have an actual closet. Some have curtains to draw to cover the clothes behind this cut out area that’s supposed to be the closet, there’s no door. The towels you get are not very white or in great condition. There isn’t a couch or chair to relax in. People smoke cigarettes and marijuana in the rooms. I’ve stayed here for work now 3 times because the rate was good but I d... read more
Business response:
Thank you for the candid review. We apologize for the concerns that kept your stay from being perfect and for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I didn't like anything about that place. The ROOM STUNK very badly. I would NEVER stay at any of there location ever in life.
Business response:
Thank you for the review and for being our guest. We apologize for the difficulties you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this compromised your experience. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
not cleaned, not very well maintained.
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
The bathroom was not my clean. There was hair in the tub
Business response:
Thank you for being a guest at our hotel. We are very disappointed to read your concerns and apologize for the cleanliness issue in your suite. We assure to discuss this with our housekeeping team. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.