This profile has been claimed by the business owner or representative.
Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WORSE experience ever!!!! They had some technical issues and the staff had me calling Expedia, had me back and forth, did not fix the issue, did NOT TREAT me as a customer at all, got me transfer to another hotel saying that everything was already taken care, when I got to the other hotel the person had nothing solve, I had to call Expedia back, end of the history I lost 2 hours on that situation, will NECER BE BACK on this hotel! Good thing Expedia did took care of me and were all the time there.
Business response:
Thank you for sharing your feedback. We are sorry for the difficulties you had with your third party reservation and apologize that you did not experience the best from one of our associates. Your feedback has been discussed with our front desk team to make sure this is not repeated. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Our room looked like someone just left, bed was used. The front desk was helpful and got us a new room.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had in your initial room, but we are glad our staff was attentive to your needs. We appreciate your business and hope to welcome you back soon for a much better experience. Sincerely, Hotel Management
I tried to checking in the front desk tell me there’s only credit card to checking in in I had the credit card but I don’t have money and a credit card so I have only cash and I ask the front desk what is that another hotel in the area and he recommended in with her hotel by that I’m not happy because the property is still running my credit card to charge my full hotel I’m not very happy
Business response:
Wilmer, thank you for sharing your feedback. We regret your disappointment with our hotel’s policy. We understand your frustration, and you are more than welcome to reach out to our front desk if you have any queries. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
A/C Broken. Had to change room. Place not clean with Covid?? For brand surprised especially with Covid
Business response:
John, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team, and we are working with them to make sure all the guidelines are followed thoroughly at going forward. We are also sorry for the inconvenience you had due to the HVAC unit in your room. We have asked our maintenance department to inspect and fix the problem you outlined. We hope you will give us an opportunity to restore your faith in us.... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Esdras, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The room was dirty. There was a dirty towel in a drawer and pice of glass on the floor which looked like it was part of a crack pipe
No hospitality. Not clean
Business response:
Latrice, we want to thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.