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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty and loud and the fact that you had to be staying for over seven days to get proper cleaning services after already paying nearly 1000 for a week stay and Then getting charged if you need it. No fresh Towels Unless you come and get them yourself just ridiculous. Never going there again.
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during... read more
Durty old and notsecure perception seems that has an agreement with government support program doesnt seem like a hotel
Business response:
We have taken notes of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our Housekeeping and Engineering staff are committed to keeping our facilities clean, fresh, and up to date throughout our hotel. Thank you again for taking the time to share your sincere observations, and we hope to have the opportunity of welcoming you back soon! Sincerely, Hotel Management
Room was dirty and neighbors were smoking pot. Parking lots was poorly maintained
Business response:
Please accept our apologies for the cleanliness issue you had in your room. Your feedback is shared with our housekeeping team to be more diligent going ahead. It was also disappointing to read your comments concerning the isolated incident and the parking lot not being in a good condition. Your concern for the parking lot has been shared with the appropriate team for review and action. We hope you give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Eh... Check in was quick, room was decent. It's an older hotel but they seem to have remodeled some recently. Accommodated our request for a quiet room as best as possible, we were traveling with our dog. I am giving a negative review ONLY because our daughter received several insect bites on her body. She seems to be the only one who received them but she started complaining of an itch after we left the hotel. When I checked her she had multiple bites on her back and stomach. We never noticed anything in her bed but it's th... read more
Business response:
Malinda, we were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you for bringing this to our attention, and we hope you will return the next time you are in the area. Sincerely, Hotel Management
Checked in late. Woman couldnt see my reservation and wanted me to pay even though I already did. Room was gross. Looks like a well worn hotel
Business response:
Thank you for the review of your stay. We apologize for the service and cleanliness issues you encountered and regret the inconvenience it caused. Our promise to our guests includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Thank you again, and we hope to have the chance to serve you better in the future. Sincerely, Hotel Management
It was convenient to my meeting location. But it was not very clean and smelled very strongly of cigarette smoke. Had to convince myself that the flat sheet had been changed (it was kind of wrinkled). I will not select this location again.
Business response:
Thank you for being our guest and for sharing your feedback.Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case.We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately.We will also work with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property.We hope you will give us another opportunity to show you a... read more
horrible, heating was so loud I had to turn it off to sleep, place is falling apart, had kitchen, no dishes, utensils, not a coffee machine or coffee in room like every other place. Road noise was brutal from highway right there outside the window, never again, not for free
Business response:
Mike, please accept our sincerest apologies for the maintenance and noise issues you had in your room and regret the disappointing stay you had. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We would like to inform you that, kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon request. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincere... read more
Terrible After several attempts to get in contact with the manager of the hotel to discuss the cleanliness and the staff the manager refused to call back and I will not recommend this room to anyone being as though it was dirty it was not properly clean it was damaged the worst experience I’ve ever been at this
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.