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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jennifer, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The place is old and dirty and they didn’t even bring clean towels or clean the room. I had to go get my own clean towels. I’ll never stay there again!
Business response:
Darrin, thank you for being our guest. A well-maintained property and its clean rooms set the tone for an excellent stay, but we apologize this wasn’t your experience. We understand the stress caused and assure you that your concern is discussed with the appropriate individuals to take corrective action moving forward. Kindly note our housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel was seedy with strange people hanging around the very small check in area. I had to request towels my first night. Analog tv. The next morning the shower had no water pressure or HOT WATER ! Everything was very old. I was moved to another room for my second night's stay away from highway noise. My partner had a bug on him that night! But we had hot water. Free breakfast was a joke and they ran out of coffee at checkout. I am a traveling salesman and this was very bad.
Business response:
Thank you for being our guest. We are sorry for the cleanliness and maintenance issues you encountered during your visit. Your feedback will be shared with the appropriate team members to improve our accommodations moving forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. It is disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist... read more
Dirty. Smelly. No towels, heat or WiFi. Parking lot needs to be paved. Rude staff. Rates were not consistent.
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We are also sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel M... read more
We reserved a non smoking room, however the entire floor smelled of smoke so it defeated the purpose. Although listed as an extended type facility, we had to request dishes to be put in our room. The room was run down and we didn’t feel safe at the facility. There isn’t any security staff and there was allot of activity happening throughout the night. I will not return.
Business response:
Kathy, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Si... read more
Outdated and dirty ; food left in sink can tell it’s been there for a while
Business response:
Kira, thank you for choosing our hotel. We are sorry for the disappointing stay you had and regret our hotel did not meet your expectations. We will share your feedback with the appropriate teams so that we can improve our service and facilities going forward. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Compared to the other hotels in the area, this property did not look like it was maintained as well as the others. Cigarette butts littered outside the lobby entrance gave a bad first impression. Had to call hotel from the lobby for someone to check me in. Carpeting in the hallways looked like they have seen better days. Once in the room, the closet "area" had no doors or hangers. Wifi connectivity was also an issue. I've stayed at other Extended Stay America hotels in the past, this was by far the worst experience. All the ... read more
Business response:
Thank you for reviewing our hotel. We sincerely apologize for the cleanliness issue you encountered and regret this left the negative impression of our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our prop... read more
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.