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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Odor and Unsanitary Check-in was quick and uneventful. Halls smelled with cooking odor, room had extremely strong cooking odor (likely curry). It was terrible, so bad that we couldn’t sleep well as the smell was embedded into the linens. The TV screen had food particles stuck to it. Kids were running in the halls and being loud at 7AM, with parents standing there and allowing it, they may be long term residents. Hand sanitizing stations in lobby were empty, even after we alerted staff they were not refilled. Overall... read more
Business response:
Dear Jeffrey, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Please be assured we will address the concerns mentioned with the team to ensure we are well-poised to serve you in the future. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bri... read more
Horrible.. front desk lady was rude as hell and even when she called Expedia to try to get my refund she was so rude to the rep on the phone. She couldn’t get my refund so I had to take matters into my own hands and call Expedia. Crazy part is my kindness and me explaining properly to the rep what happened let me get approved for a refund in minutes, whereas it took her forever. Very unprofessional workers there. Place is disgusting and gross. You will see people on crack there roaming the halls. Definitely not safe!!!! DO N... read more
Business response:
Dear Taylor, we are sorry for your issues with our front desk associate. We take these reviews seriously, and our team evaluates your feedback to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the seamless visit you deserve every time you stay with us.Sincerely,Hotel Management
Unclean and bad odor.
Business response:
Dear Adam, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised and clean to serve you better during your next stay. We hope you will consider ... read more
Could not cancel that. So overall experience - wasted money
Business response:
Hello Max ,What day were you trying to check-in to our hotel? I do not see a reservation under the name of Max here. Let me ask you this, Did you call our hotel or your Expedia outlet that booked your room? We at the property cannot cancel your reservation with out your travel booker calling us to cancel your room. In the future, please contact your travel booker to either cancel or change the dates of your stay. Once contacted by the travel partner, we will evaluate the situation.I apologize for not meeting your expectation... read more
Awful hotel Cynthia is the dumbest human On this planet
Business response:
Hello Anna, I would like to no more about your encounter with Cynthia. Personally, there is no room for name calling.She is a rather new employee and she may not have the experience to assist you. I would welcome a response.Be Well,Stephen Greco - General Manager
Never one to go full Karen but here goes First off, this may as well be listed as a crack house. Loud, dirty, halls stink of dog piss. First room- toilet wasnt bolted to the floor. Literally almost broke my ass. Front desk was nice enough and gave us a secone room. Second room- Bedding stunk like an ashtray. The paint on the sheetrock bathroom ceiling was like a giant water blister. Im sure there was no mold there though. SMH The basic purpose of a hotel is to provide a clean safe place to sleep. Miserable failures at this l... read more
Business response:
Good Morning Daniel,Thank you for staying with us and being kind enough to advise us of the conditions of your stay. We have opened maintenance work orders for the toilet issue and the odor issue near your room on the first floor. Once your check out, I will inspect the bathroom and linens in your current room. I do apologize for these miscues. We hope to serve you again in the future.Be Well
Take note this is a dog friendly property and they are everywhere. Smell of food cooking everywhere. The bed and pillows were hard as rocks and felt like they were 20 years old. Just not great.
Business response:
Sarah, I am sorry that we did not meet your expectations. We are trying harder to serve our guests better. We will share your feedback with upper management. Be Well, SFG GM
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.