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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee maker in the room, dripping faucet in kitchenette disturbing my sleep. Arrive 1 hr earlier front desk wont let me check as there is 25 dollar early check-in fee. I was in the waiting area but no rest room and had to walk to Sheraton hotel building to use rest room. I will not go there again.
Business response:
Thank you for your feedback. Please accept our apologies for not meeting your expectations in regards to our check-in policy and also for the issues you had in your room. We have shared your concerns with our maintenance team for a quick review. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Room was dirty. Fried rice on kitchenette floor. Countertops sticky, and a used wet washcloth in the tub
Business response:
Chris, thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards.... read more
Bath tub was full of hair! Never cleaned
Business response:
Michael, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Nightmare!?! Waited to be checked in for about 10 minutes at the reception ... not just a hair on the bath tab, but multiples... 2 light bulbs were out in my room, AC was not working properly all night.... i have to say that it was one of the worst stays with Extended Stay...totally dissappointed at where I usually have good times... :(
Business response:
hank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Fridge in the room was very dirty and old. Lights in the room weren’t working. Elevator wasn’t working so had to carry our luggage up the stairs.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
I was misguided by the name of Extended Stay. I thought with price it was Mariott Extended Stay. My rating is 2 star compared to per night charges. Management need to change cabinet inside. Looks like a motel inside smelly all over.
Business response:
We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.