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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry that we did not meet your expectations. We will try harder to provide a positive guest experience.
Was violated by having someone opening my door our first night there and having been completely undressed.
Business response:
We regret the instance you mentioned and are sorry for the inconvenience caused. We will be reviewing this and in case, you would like to discuss this further, feel free to reach out to us. Thank you for being our guest. Sincerely, Hotel Management
Business response:
I am sorry that we did not meet your expectations. I would love to hear in detail where we need to improve in order for you to give us a more positive rating. Be Well, Stephen Greco - General Manager
Screaming every night. Cops on my floor twice in just one week. Door barely locks to the point it feels unsafe to stay at this hotel. WOUlD NOT recommend or come back.
Business response:
Jonathan, thank you for evaluating your stay at our hotel. We apologize for not meeting your expectations and for the inconvenience caused. Also, know that we work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Please contact me directly so we can discuss all of the details. We are very sorry this occurred during your stay, and we look forward to talking to you soon! Sincerely, Hotel Management
Do Not Stay Here Got shuffled around to 3 different rooms because either the rooms didn’t have hot water or the TV wasn’t working. Kind of got the idea this place served as a different type of establishment. Strange men loitered in the hallways, I felt very unsafe. The one and only plus was that the bed was super comfy, which means a lot to someone with back issues.
Business response:
Thank you for evaluating your stay at our hotel. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Furnishings were damaged laminate was beat up on all cabinets curtains over what was supposed to be a closet toilet wouldn’t flush. Response from the front desk was to hand me a plunger. Eventually moved to another room. Luckily we only had to stay one night. We arrived late and left early
Business response:
Carl, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
TV didn't work one of stove top didn't work
Business response:
James, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
The hotel was dirty and dingy and reeked of cigarette smoke. there were stains on the carpet in the room, the chairs, the kitchen cabinets and the walls in the bathroom. The place was gross. I don’t recommend staying here to anyone.
Business response:
Brian, thank you very much for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.