Extended Stay America - Edison - Raritan Center

Business response:

On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly and have addressed this issue with the head of our Housekeeping Department to see where steps were missed so that this does not happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Sorry that you did not enjoy your stay with us. 

Business response:

Glenn, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Adam, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Jose, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

Nelson, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Lydia, thank you for being our guest. We apologize for the cleanliness issues you experienced while you were here. We have shared your concerns with our housekeeping team to take the necessary actions. We are also sorry for the insects you encountered. Please know, our pest control provider has serviced the hotel, and we are working to ensure this doesn't happen again. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management