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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yuck. There was a musty disagreeable smell in the room and a terrible cabbage smell in the hallway. I couldn’t wait to leave!!!
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the odor you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The hotel was easy to find and in a quiet location near the highway. However the overwhelming number of signs placed all over the parking lot that told people to remove all their valuables from their vehicles made me feel uneasy like it's pretty common for cars to get broken into. I checked in late at night so there was no front desk staff and the housekeeper had to check me in, which I found unusual. Another thing I found unusual was that it's the guests responsibility to empty the trash and bring their dirty linens and tow... read more
Business response:
Thank you for your review. We apologize for the difficulties you had at our front desk and for your disappointment during your stay. Your comments have been shared with our front desk staff to ensure our focus remains on exceptional service. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We are happy to provide this service to you at a minimal fee. Also, towels and linens may be exchanged at the front desk anytime and are complimentary. We will also m... read more
Had a smoke free room... clearly someone had smoked in the room. The smell was so bad I was barely able to sleep. When I got to the property to check in there was no one in the front desk. Waited almost 10 min before someone I guess woke up from the back. Just not a good experience
Business response:
Cris, thank you for your review. We apologize for the difficulties you had at our front desk and for the smoke odor you encountered while you were here. Your comments have been shared with our front desk staff to ensure our focus remains on exceptional service. We will also follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
I’d compare this facility to a half way house instead of a hotel. Upon arrival we went to the lobby to check in. The counter person was in the room behind the counter, but visible to us. We waited. Few minutes, i won’t exaggerate and say 5-10 but more like 1-2, and still we weren’t acknowledged. My girlfriend then said, excuse me we would like to check in. The counter person turned around, held out one finger and said wait, when I’m done i will see you. She went on for another minute talking. When she came back there was no ... read more
Business response:
Joey, thank you for choosing our hotel. We sincerely apologize for your experience with our front desk and housekeeping associate. We have followed up with our team to ensure this is not repeated going forward. Thank you again, and we hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Worst Ever Bathroom wasn’t cleaned .. insects/bugs in the room. Sheet dirty - asked for room to be cleaned they said I wasn’t there for 8 days so no cleaning (I was there for 6 nights). Room smelt like smoke even though I booked non-smoking room.
Business response:
Mickhail, thank you for sharing about your stay at our hotel. We are sorry we fell short with regard to providing you with a housekeeping service. We also apologize for the cleanliness and odor issues you encountered. We assure you that what you experienced is not the norm, and your feedback will be addressed with the team to ensure this does not repeat going forward. Thank you again, and we hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
This place needs serious renovation. Hallway stinking and rooms smell bad too. You get what you pay for!
Business response:
Thank you for choosing our hotel and for writing a review of your stay. Please accept our apologies for the housekeeping issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so that this does not occur. We have addressed this matter with our team to review where steps were missed so we may make any needed changes. We hope you will consider giving u... read more
Horrible hotel, cheap feel. This hotel is horrible. It had the feel of a cheap motel. I hadn’t stayed at an Extended Stay in over 10 years, and that was in the Baltimore area. The service reflects the dated, drab, cold hotel interior. I’ll avoid this hotel brand with every effort in the future.
Business response:
Michael, thank you for choosing our hotel. We apologize our property was not to your expectations and regret the inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
All night commotion Too much noise in hallway.People were talking so loud and it seemed like they never stopped. Woke up a few times from raucous.Then in early morning 2 guys were yelling at each other in hallway! Wasn’t pleasant at all!
Business response:
Michael, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.