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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After I checked and went in the room, TOILET DID NOT EVEN FLUSH. Few minutes after the front desk guy came and tried to fix and could not fix and told to dial 0 whenever there is toilet issue. Ridiculous. The whole room stinks, in fact some kind of smoke smell everywhere in the lobby, hallway. The listing stated free breakfast. But there was little table with two trays one was granola bars and other one empty and coffee. When I asked the front desk what was the empty tray, she said muffins but over. It was only 8AM there is ... read more
Business response:
Thank you for the review of your stay. We are sorry for the disappointment you had with the other guest at our hotel. We also apologize for the maintenance issues you encountered and regret that this was not handled correctly by our staff. We are sorry for the odor and cleanliness issue you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We are also reviewing the concerns you mentioned regarding the breakfast with our staff to... read more
No Room for you !!! The receptionist told me there is no room for me. They charged 70$ and i had to stay in another hotel. worst experience ever
Old property and outdated amenities. Not very clean or well maintained. Poor amenities.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for the disappointment you had with the overall condition of our amenities. We have alerted the appropriate staff to your concerns, and we will be more proactive, repairing items that are beginning to show wear. We va... read more
Hallways, elevator, room smelled like stale smoky air. Bathtub walls were dirty. For $87, just about what I expected.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Your feedback will be shared with our housekeeping team for review and action. We were disappointed to read our accommodations did not provide the value you were hoping for. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Poor Service and condition of the room I stayed was very ugly.
Business response:
Srikanth, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The room was very dirty and the entire hotel had a weirdness to it. Some employees were friendly but others were cold and indifferent. Amenities were terrible as well. I don't think I'll stay here again.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping staff, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We're also sorry you were unhappy with the service you received from some of our associates. We have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you... read more
No good service no clean bathrooms everywhere pet smell Breakfast no good no coffee 8:40am we never stay extend stay America again
Business response:
Pali, thank you for taking the time to review your stay. We apologize for the cleanliness and odor issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We're also sorry you were unable to take advantage of our grab-and-go breakfast. We assure you we will look into what does not sound like a typical experience. We would like to regain your trust, an... read more
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.