Extended Stay America - Edison - Raritan Center

Anonymous 

on Expedia

6 years ago

Regarding the hotel and staff. I used Expedia to check in. Long wait to actually check in, not sure what took so long. Staff was scarce. Once able to give my name, they couldn't find my reservation and said nothing is available and to call Expedia. Left and started calling around to other hotels. Then this hotel called my cell and said they found it, somebody on their end misplaced my reservation. Staff doesn't now what is going on and needs retraining. After working 14 hours that day, just wanted a smooth check-in process. ... read more

Anonymous 

on Expedia

6 years ago

Horrible experience, room door opened at 2am by staff thinking room was avaliable 

Anonymous 

on Expedia

6 years ago

Pay extra and get something better Hotel was just nasty. The room stunk really bad. They left windows open for us but it didn’t help. The room was very dirty. There was a ton of dust on all surfaces. They didn’t even bother taking the trash out. Random hair on the sheets. 

Anonymous 

on Expedia

6 years ago

I didn’t like the way I was treated as a guest! I want a refund for my stay. The hotel attendant checking me in was very rude & unprofessional. The hallway smelled like urine I expected better since I’ve stayed at other locations. 

Anonymous 

on Expedia

6 years ago

I'm sorry I did not like it at all, the bathroom was damaged it was covered, the bathtub is white and it seems brown of how bad it is cleaned, the blankets that are on top are already breaking, the air conditioning does not work well. If you change any of these things, it's good for you to invest a little more so that people return, they would be excellent for you and the people who stay there.