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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I went to my room following checkout, the toilet looked like someone had had explosive diarrhea. They changed my room. Then when I went to go to bed around midnight, I polled the bedspread and there was only a fitted bottom sheet. no other bedding. Description of the room claimed it was a queen bed but it must be a custom made for ES because it really was no bigger then a Full. Base on the theory that if they can't even clean the bathroom thoroughly or make a bed, what else aren't they doing that I don't even notice. So... read more
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for the housekeeping issues you encountered and regret not meeting your expectations with the layout of your room. Your comments remind us there is always room for improvement, and we will review your feedback with the respective team to make sure we are more diligent moving forward. We hope you will choose to stay with us again so that we can provide you with a much better experience. Sincerely, Hotel Management
I did not stay at this property They had no rooms available even though I had booked in advance. They left me without a room but charged my credit card anyway.
Not great There were many weird smells and our snot free room had a strong smoke smell. There was lots of parting late into the night and food trays left all over the halls for over a day.
Business response:
Sara, we offer our sincere apologies for the housekeeping and noise issue you encountered while you were here. Your concerns regarding odor and cleanliness are discussed with the appropriate team to ensure that remedial steps are taken immediately. We wish to have been informed about this as our front office team would have done their best to make your trip a better one. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Breakfast was terrible! Just carbs, no protein, not even fruit. Coffee was dismal.
Business response:
Thank you for posting a review of your stay. We apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management
Not good at all Not clean and found a couple glass pieces on carpet
Business response:
Nitin, thank you for evaluating your stay. We apologize for the cleanliness issues you encountered in your accommodation. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another opportunity to provide you with the ex... read more
Rooms smelled and are way overdue for an update
Business response:
Mark, it was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your room while you were here. Your feedback about the condition of your room and the odor issue will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
The location is great. I like that the hotel is easily accessible from major highways but serene. It's away from the bustle and noise.
Business response:
Thank you for being our guest. We are pleased to know you liked our location, but we are sorry for the noise issue you encountered. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.