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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waking up to a fire alarm at 1am and not getting back to my room till 2am. It was my first day starting a new job with no sleep.
Business response:
Peter, thank you for being our guest and for your feedback. We are sorry your sleep was disturbed by the fire alarm. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. We are thankful the alarm during your visit was a false alarm, and there were no injuries or loss of life, as has been the case in other late-night hotel fires. Once again, we offer our sincere apologies for the inconvenience this caused you. Fire alarms are not an ev... read more
Filthy smelly room, whole hotel was smelly, they gave us a room with garbage not cleared , floor not cleaned, they moved into different room, which had a bad odor . IST night they got the air freshener on request, next day on request nobody showed up. Expedia was of no help either, not happy with them too. They did not do anything
Business response:
We offer our sincere apologies for failing to provide you a clean stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy." Your feedback regarding the odor and cleanliness is shared with the appropriate team to ensure that remedial steps are taken immediately making sure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The room was dirty, the hallways were dirty, the check in staff repetitively tried to prove me wrong in situations...not a great experience overall
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
This hotel was horrible and very dirty. There was hair in the tubs and all throughout the sheets. The sheets were also dirty and looked as if they had not been cleaned. One of the worst hotels I’ve ever stayed in. We had to switch rooms 3 times and were finally placed in the “showcase room.” This room did not even have working cold water. It was the best of all three rooms however. I Will never stay at this hotel company again. Completely unacceptable.
Business response:
We sincerely apologize for the difficulties you had at the time of your check-in. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret that this wasn’t your experience. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
There were dogs barking all throughout the night kept me up the entire weekend
Business response:
We are very sorry for the disturbance caused by the barking dogs which kept you from having a restful stay. We wish to have been informed about this as our front office team would have done their best to make your trip a better one. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No check in after 12.....computer shut down....means if your not reserved after 11 pm your screwed...nobody can help you til the next day
Business response:
Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in and regret the inconvenience it caused. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.