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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Regarding the hotel and staff. I used Expedia to check in. Long wait to actually check in, not sure what took so long. Staff was scarce. Once able to give my name, they couldn't find my reservation and said nothing is available and to call Expedia. Left and started calling around to other hotels. Then this hotel called my cell and said they found it, somebody on their end misplaced my reservation. Staff doesn't now what is going on and needs retraining. After working 14 hours that day, just wanted a smooth check-in process. ... read more
Business response:
We are sorry for the reservation and service issue you faced and the inconvenience it caused. We will share your feedback with the appropriate team so that future guests do not encounter the same problem. We also apologize that our breakfast offerings did not meet your expectation. We value your feedback and hope you will allow us to redeem ourselves in the future. Sincerely, Hotel Management
Horrible experience, room door opened at 2am by staff thinking room was avaliable
Business response:
We offer our sincere apologies for the unfortunate incident you experienced, and we regret the inconvenience it caused. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the front office team to be diligent going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Pay extra and get something better Hotel was just nasty. The room stunk really bad. They left windows open for us but it didn’t help. The room was very dirty. There was a ton of dust on all surfaces. They didn’t even bother taking the trash out. Random hair on the sheets.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
I didn’t like the way I was treated as a guest! I want a refund for my stay. The hotel attendant checking me in was very rude & unprofessional. The hallway smelled like urine I expected better since I’ve stayed at other locations.
Business response:
Thank you for bringing this to our attention. First, we apologize for not handling your issue with empathy and with satisfaction. Upon receiving this review, we've immediately approached the associate who serviced you and also the supervisor to get clarity and to ensure that situations such as yours are handled swiftly and appropriately. We appreciate you staying with us and for letting us know that we must constantly improve our service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.