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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm sorry I did not like it at all, the bathroom was damaged it was covered, the bathtub is white and it seems brown of how bad it is cleaned, the blankets that are on top are already breaking, the air conditioning does not work well. If you change any of these things, it's good for you to invest a little more so that people return, they would be excellent for you and the people who stay there.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room and regret your stay was not a pleasant one. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We do hope you give us another chance to prove that we have changed and take your comments seriously. Sincerely, Hotel Management
Kitchen was dirty, there’s someone smoking in the stairwell at all times, the smell in the hallways is bad, bathtub was clogged. Horrible.
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Our maintenance team is also fixing the problem with the tub. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Staff nice, room dirty, uncomfortable and smelly Staff at front desk was very nice, unfortunately the room was dirty, the bed was extremely hard, the room was non smoking but smelt like smoke, the rugs in the room was dirty. You get what you pay for I guess.
Business response:
We sincerely apologize for the cleanliness issue and smoke smell you experienced during your stay. Your feedback has been shared with the housekeeping team to be more diligent going forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I paid for hotel and there were not any rooms available!!!
Business response:
Dear Guest, thank you for taking the time to rate your experience and for sharing your concerns with your review. We are so sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
It smelt like dog crap in hallways and room I would never recommend staying here. Its smells horrible and it seems also people are living there full-time.The rooms smell like dog crap. As soon as we pulled up I remembered staying there before and forgot that is was terrible the first time. Will not make that mistake a third time!
Business response:
Thank you for returning to our hotel. We apologize for the odor issue you experienced while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The staff friendly. I didn't like that they didn't have any dishes, pots and pans, or a toaster or anyting in the kitchen. They said on the card holder that you could call and they would bring stuff to your room but when I did they said I had to come down and get it. The place needs to be updated . I did however late the option of a smoking room.
Business response:
Thank you for choosing to stay with us. Although you were pleased with the service provided by our associates, we apologize for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We have also alerted our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. We hope you will consider a r... read more
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The property had cigarette butts all over it. The room was filthy dirty. Disgusting
Business response:
Thank you for feedback about your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you all will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.