This profile has been claimed by the business owner or representative.
Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First of all, this hotel is nearby to absolutely nothing. It's in a cold industrial neighborhood. The room itself was OK: comfortable bed, desk, leather easy chair. The little kitchen had a very loud refrigerator, which I finally unplugged. The bathroom light included a loud rickety ceiling fan that could not be turned off without turning off the light. One-switch wonder. Worst of all, they apparently allow DOGS - I think I counted three - that yipped and barked from 7:30am, in the hallway, with the owners barking back in th... read more
Business response:
Dear Timothy, Thank you for reviewing your stay. We are glad you chose us for your visit, and we appreciate you mentioning that you enjoyed our accommodations. However, we hope you will accept our apologies for the noise disturbances. While we know this cannot change your recent experience with us, please know that our front desk is available at any hour to help make you as comfortable as possible for future visits. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely, Hotel ... read more
Crime scene We arrived at the hotel at about 10pm. We were in room 143 the person staying in room 140 was not answering the door and someone was banging on their door for about an hour (banging, kicking and yelling). Finally the police showed up and eventually kick the door in. Next thing you know there is crying and screaming and then we hear the cops yelling you cant come in its a crime scene. At this point we are worried and nervous and want to leave but we hear its a crime scene so we dont leave. When the commotion quite... read more
Business response:
Dear Guest, Thank you for your recent review of our hotel. Please know that we take the security of our guests very seriously, so we appreciate your feedback. Our security team is reliable and well-trained, and we assure you that we are investigating this issue. We also work closely with local law enforcement agencies to keep our guests safe and secure during their stay. We are very sorry that this occurred during your stay. We are grateful for the feedback and look forward to hosting you again on your next visit here.Sincer... read more
The place is in great need of updating. There was rarely staff at the front desk to assist if and when needed. The pillows are VERY thin even if you use the 3 you’re provided so we had to go purchase our own. There’s no ice machine and other normal amenities other places have. We will be staying at one of the hotels next door when we go back to this area next year
Business response:
Dear Kelly, We appreciate your feedback and apologize for any inconvenience during your stay. We regret if our front desk availability and amenities fell short of expectations. Your comments on the need for updates, thin pillows, and the absence of certain amenities are duly noted. We continuously strive to enhance our offerings and will consider your input for future improvements. Should your travels bring you back, we hope you give us another opportunity to provide a more positive experience. Thank you for bringing these c... read more
Don't do it I'll put it this way: there are permanent residents here and roaches on the floor. Do not stay here.
Business response:
Dear Michael, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to ... read more
Spoiled food and sit
Business response:
Dear Janet, We appreciate your feedback and apologize for any inconvenience you experienced. Our team values guest insights, and we are actively addressing any concerns to enhance the overall experience. If you have additional details to share or require further assistance, please feel free to contact us directly. We hope to welcome you back for an improved and more satisfactory stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.