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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no hot water in the shower/tub. Had to dry clean at the basin sink
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Check-in was seamless, no complaints. Hotel was old, dated and shabby. The telephone in our room wasn't working. The hot water for the shower took a long time to get hot. There was a kitchenette, but if you wanted supplies for it, you had to request it. Walls are thin, so you can hear neighbors. The whole floor that we were on smelled like weed even though we were on a non smoking floor. Breakfast was bare minimum and while we were there, a homeless person walked in off the street and helped themselves. I was disappointed wi... read more
Business response:
Dear Pauline, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
No appreciation for customers- go elsewhere The room stunk like urine. I complained and tried to get the room changed but it was sold out for the night. The guy at the front tried his best to spray an industrial cleaner but the stink came right back after about 24 hours. This is even AFTER i scrubbed the kitchen floor with a floor cleaner he provided me. Unfortunately my business here got extended and I had to extend my stay by one more night. THEN to make my day even worst, my poor wife locked herself out of the room while ... read more
Business response:
Dear Christina, Thank you for your recent stay at our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the necessary action as we are committed to providing every guest with a beautiful experience. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sinc... read more
Nothing! So dirty, rude staff, i cleaned my room before i used itand brought my own bedding. Staff is so rude and nasty. Always blocking the halls and refuse to move so you can get to your room! Ihave pics! Never again!
Business response:
Dear Sonja, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please accept our sincerest apologies for our hotel not meeting your expectations, especially the cleanliness of our hotel. We will address this matter with our housekeeping associates to ensure it does not happen again. We also apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and ... read more
My room wasn’t clean there was trash from another customer there. Also my sheet were dirty with stain on them. This hotel will never get my business very upset money just wasted
Business response:
Dear Melanie, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We have discussed your concerns with... read more
What A Dump! It's shocking what terrible shape this Extended Stay. Having said that, I made this reservation knowing that these places are very poorly maintained but since this was a "newer" one in a business park, I hoped it would not be terrible. I was wrong. The hallway carpets are filthy, the veneer on the very cheap furniture was peeling off, the microwave was missing as was any and all silverware or dishes in the kitchen. (I know, I know. In addition to our having to make up our own beds and clean our rooms now we also... read more
Business response:
Dear Barbara, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you aga... read more
Don’t stay here Place was sketchy, people passed out in their cars. Dated and hallways smelled like smoke and weed. Cleaning was ok, staff was friendly
Business response:
Dear Anthony, Thank you for choosing us. Although you had a satisfactory stay, we are sorry that you felt the need to update our hotel. Your observations are noted and will be passed to the team for further plan of action. Knowing you were pleased with your clean room and friendly staff is great. Please consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.