This profile has been claimed by the business owner or representative.
Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No option roof over our head This was the only available hotel within miles. There were disappointments with the cleanliness of the mattress and simple things like the auto door not working. We asked for an additional half hour to check out and was told the charges would be high and automatic. They couldn’t tell us the amounts. With no options it was good not to sleep in car. No smoking meant only cigarettes the other smoke was in all hallways.
Business response:
Dear Robert, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The room smelled, when I put the heat on it smelled burnt. There was blood on the wall.
Business response:
Dear SARAH, please accept our apologies for overlooking some areas in your suite before your occupancy. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you with us again so we can provide you with the flawless stay you dese... read more
Very old and dirt
Business response:
Dear Christine, we appreciate you being our guest and sharing your observations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Filthy. Property has not kept up with repairs. Dirty bathtub, dirty sheets, dirty towels, light fixtures need replacing, kitchenette surfaces peeling and not clean. I will never stay at this chain again.
Business response:
Susan, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Horrible conditions/stay I’m so surprised at the conditions of the hotel because we stood there before and it wasn’t this horrible. The room was dirty it was not clean. The floors look like they haven’t been mopped in weeks. My feet got dirty from the floors. My husband leg got cut from chair in the room because metal was sticking out. The service wasn’t good. I will not stay there anymore.
Filthy rooms, rude staff. Do not recommend.
Business response:
Shane, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. Rest assured, we will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments regarding the service our associates delivered and take the necessary actions to elevate our service levels. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Manageme... read more
Only one working light in my room, no outlet to charge cell phone or any device. No place to hang clothes no hangers.
Business response:
Brown, thank you for the feedback. We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.