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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old/Worn and Smoky The place was old and looked worn. Chairs were dirty and stained. Food stains on the wall No hot water in the bathroom sink. There one half roll of toilet paper for two people in the room. In addition the hotel halls stunk like marajuana. Although its now legal , like tobacco if you are a non-smoker you don't really want to smell second hand smoke from either. I will pass on this hotel brand next time.
Business response:
Joseph, thank you for selecting us and being a guest at our hotel. We are truly sorry to read your specific comment about the smoke odor. Even though our accommodations are smoke-free, we occasionally have violations of this rule. We take this matter seriously and will look into it. We also apologize for the condition of our hotel and the cleanliness issues you encountered. We have noted your comments as we continue to monitor our property's condition and ensure we deliver a clean and comfortable environment, We hope to host... read more
Asked for a queen, got two small beds. Room stinks Shower leaks into wall and reywallmisnfslling out.
Business response:
Dale, thank you for evaluating your stay with us. We regret we were not able to accommodate you in the room of your choice and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. Sincerely, Hotel Management
A constant smell of pot during the evening hours in the hallway
Business response:
Justin, thank you for being a guest in our hotel. We are very sorry that your experience was compromised due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. We hope your future travels will bring you back to us. Sincerely, Hotel Management
Terrible mold problem There was mold everywhere
Business response:
Hello, we are very sorry for the inconvenience. I would like to offer you a BOG for a free one night stay at any of our hotels. If you can please provide your first and last name and the conformation number for your past reservation. Thank you Team lead Josh Lopez
There was a couple of RVs parked in the lot and had a handful of people soliciting/drinking like it was their backyard. The room I booked was non-smoking but the entire hallway on my floor smelled like smoke. There were a couple of lamps with missing light bulbs. The shower curtain smelled musty and the shower head was missing a clamp that allowed it to stay in place. When we called front desk to have it fixed, the maintenance personel complained that it was missing something and had to find it. Needless to say he never came... read more
Business response:
Thank you for the feedback. We apologize for the housekeeping and maintenance issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Not a hotel for vacation or business. Staff and overall cleanliness okay. No ice machine on property? No coffee maker in room? Breakfast consisted of wrapped food in a box on the floor in lobby. Coffee available 6-10 am only. Room was badly in need of remodel as kitchenette was very old and had stove burn marks on refrigerator. Not a quiet night with children and dogs. All this for a hefty price: I would try anywhere else-if I were to return to area.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The air conditioning was so cold it was unbearable, the room was clean but things falling apart.. the tile was broken on the floor, the piece of molding around the counters undone, the skirtings on the bed, looked so weathered, a few holes, sort of burn holes or something.. etc...
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.