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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful beyond words. The room smelled like someone was smoking in it for 20 years. Even the sheets smelled. There was a yellow stain from the nicotine on the cabinets and refrigerator. I complained to the Fromt desk and was told there were no other rooms. I only booked this place because of an water emergency at my house the night before I was traveling to the Jersey shore. I wore the clothes I was wearing to bed and didn’t bring anything in. I slept for a few hours and got the hell out of there after taking a fast shower. I ... read more
Business response:
Thank you for being our guest and for the valued feedback. We are sorry for the cleanliness issues you encountered in your suite. We understand how important it is to not only have a clean room, but one that is also free of smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing the odor and cleanliness issues to our attention so we can address it right away. We also apologize for the isolated incident you experienced with our grab-and-go breakfast offerings. Your comment... read more
Outdated. Unclean. Room was supposed to be ready at 3pm. We arrived around 6pm and staff was unclear if the room was ready.
Business response:
Thank you for writing back to us. We offer our apologies for failing to impress you with our guest service and that the condition of our property left you with a poor impression of us. Your feedback highlights the area of development, so it is discussed with the appropriate individuals to improve not only our service levels but also to ensure that our future guests are not similarly impacted. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this ar... read more
Smelly rooms and stinky bed sheets. Staff had a new system to check-in and were not well trained. Had to wait a while before being checked in
Business response:
San, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope to regain your confidence in our hotel. Sincerely, Hotel Management
The property mentioned as studio but there are no proper facilities which should be their in studio room . And room is also very small compare to other studio rooms .
Business response:
We sincerely apologize for not meeting your expectations with regarding your room. We wish to have been informed about this as our front office team would have done their best to make your trip a better one. t is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.