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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no supplies in our room!
Business response:
Dear Laney,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the lack of supplies in your room. As part of our efforts to ensure the cleanliness and quality of kitchen items, these are made available at the front desk upon request. We strive to communicate this clearly during check-in and regret if this was not adequately conveyed. Your concerns will be shared with our team so that we can improve communication and service standards moving forward. We value your understanding and hope for the... read more
Getto I don’t recommend especially females Where to start. Best to describe it ghetto The only good thing I can say was the lady at the front desk was polite during our check-in. It was a very uncomfortable feeling the front entrance was not well lit. There was sketchy dudes hanging around the parking lot. I had to let it be know I was carrying my “ Service weapon” because they were starting to act scatchy like they were planing on robing us so I’m glad I had cameras on my truck and carry my service weapon because they backe... read more
Business response:
Dear Guest,Thank you for sharing your experience. We deeply regret that your stay did not meet your expectations and sincerely apologize for the discomfort and inconvenience you encountered. We understand how important safety and cleanliness are, and we are truly sorry for the issues with the atmosphere, room condition, and the interaction with staff. We take your feedback seriously and will address your concerns with our team to ensure improvements in both safety protocols and room maintenance. The behavior you described is... read more
Not happy Room not so good of shape. Gave me wrong room and someone else opened my door.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to learn about the issues you experienced during your stay, including the room assignment and the security concern you encountered. This is not the level of service we strive to provide, and we understand how unsettling this situation must have been. Please accept our sincere apologies for the inconvenience caused. Your feedback is important, and we are committed to enhancing both room preparation and guest security measures. We hope you will conside... read more
Why did I go to pay for a room and they claim that my card was declined I know it was approved and my money has been stolen. But on top of it was a poor stay
Business response:
Dear Porsha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
ROACHES AND MORE ROACHES. INFESTED WITH ROACHES. I TOLD THE FRONT DESK I NEEDED A REFUND THEY SAID THEY COULDNT. WHOLE HOTEL SMELLS LIKE URINE.
Business response:
Dear Jordan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Not Good When I arrived, there was no one at the front desk. I had to wait for a while until someone finally arrived. When I got to the room, it had a smoke smell to it and the bed looked like it belonged in a jail cell.
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during check-in and for the unpleasant odor in your room. Your comfort is important to us, and we regret that we did not meet your expectations. Please know that your feedback will be addressed with our team to ensure improvements. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.