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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was nasty not worth a dime
Business response:
Dear Jamie, Thank you for staying at Extended Stay America. We are truly sorry your experience fell short of expectations. We take your feedback seriously and are committed to addressing these concerns as we continually work to enhance our guest experience. We hope to have the opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
Nothing
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your recent stay did not meet your expectations. Guest satisfaction is our top priority, and your comments are taken seriously. Please accept our apologies for any inconvenience you experienced. We will review the issues raised and take the necessary steps to ensure improvements are made. We value your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Lazy workers to busy out then helping don’t have a clue where anything at when you ask
Business response:
Dear Guest, We are sorry to hear about your experience and apologize for the inconvenience you encountered. Providing attentive and knowledgeable service is a priority, and it's disappointing that we fell short during your stay. Your comments will be shared with the team to address the concerns and ensure better assistance is provided in the future. We hope you will consider giving us another opportunity to improve your experience.Sincerely,Hotel Management
The main lobby area was not cleaned, needs to be upgraded. The bed had no blanket, just sheets. The room was not appealing. Upon entering the floor you could smell fried food cooking. A screen was out of one of the front windows. (not a good site). The desk clerk was very nice with trying to accommodate my family with another room because they had overbooked rooms.
Business response:
Dear Juliet, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding the lobby cleanliness, room condition, and odors in the hallway are concerning and will be addressed with our team to ensure improvements. We're pleased to hear that our desk clerk was helpful in accommodating your family despite the overbooking situation. We value your input and are committed to enhancing the guest experience moving forward.Sincerely,Hotel Management
Stayed over 10 days and room never cleaned, no fitted sheet had to ask for one, no kitchen utensils as advertised, had to take off bedding and towels and take to front desk to be washed, and had to go back later for them. Dogs off leashes, smoking marijuana by doors, broken glass, etc.
Business response:
Dear Evelyn, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
ROTTEN FRONT DESK STAFF WERE ALWAYS GONE. OUTSIDE SMOKING. NEW AND CURRENT CUSTOMERS IGNORED. THEY HAVE REMOVED EVERY CHAIR FROM EVERY ROOM. IF YOU WANT NA CHAIR BRING YOUR OWN.
Business response:
Dear Devallon, Thank you for your feedback. We regret to learn about your experience regarding the availability of staff and the absence of chairs in the rooms. It’s concerning that you felt neglected during your stay, as we strive to provide attentive service to all our guests. Your comments will be addressed with our team to ensure better communication and availability. We appreciate your input and hope to improve our accommodations in the future.Sincerely,Hotel Management
The room was dirty, there were no towels in the room, and there was no one at the reception.
Business response:
Dear Valdirene, Thank you for your feedback. We regret that your stay did not meet your expectations. Cleanliness and having essentials readily available are important to us, and we strive to ensure that guests have everything they need. We appreciate your comments, as they help us improve the guest experience. We hope you’ll give us another chance to provide a better stay in the future.Sincerely,Hotel Management
Customer service was terrible and room was dirty
Business response:
Dear Elliott, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely apologetic for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and excellent service by a warm, responsive team. We are sorry that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless v... read more
We cancelled your room, not our problem! Extended Stay America Fort Worth City View was very disappointing! We showed up at noon and asked if we could check in early. They said no, come back later. We came back at 6:00 and they told us that they had over-booked, no room for you, call Hotels.com. End of story. Who overbooked them? What were we supposed to do? Not their problem. They showed no customer interest or empathy at all. This has never happened to me at any other property.
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.