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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was unable to check in due to over booking after being told an hour after check in time that i would be able to come back and check in. No one ever called me to notify me that they changed my hotel to a different one that was 30 minutes away from the hotel i booked, making it an hour away from where i would need to be the next morning. I had already gone by 2 times prior with no room available. I called the other hotel they rebooked me to and had to cancel since it was too far away.
The beds only had sheets, no comforter or blankets. Front desk didn't have any blankets.
Business response:
Dear James, We apologize for the oversight regarding the bedding in your room. We understand the importance of a comfortable night's sleep and strive to provide all necessary amenities. We will investigate this matter promptly and take steps to ensure that this does not happen again. Thank you for bringing this to our attention.Sincerely,Hotel Management
There was food left in the room and bed was never made tv was on it was like someone just left the room 5 minutes before I got there I’m waiting for a refund they said they sent it but never did
Business response:
Dear Johnny, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
We checked in and immediately left. The entire place smelled and the rooms were nasty. The floors had not been swept. The bathroom had hair in the tub and sink.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet expectations, and we sincerely apologize for the cleanliness concerns you encountered. Providing a comfortable and well-maintained environment is a top priority, and your comments will be shared with the housekeeping team to ensure improvements are made. We understand how disappointing this must have been and appreciate you bringing it to our attention. Your experience is not reflective of the standards we strive to uphold, and we ho... read more
Poor booking management When we arrived they let us know they overbooked and would not have a room until late that night. They refunded a portion but I need a refund from hotels.com for the remainder
Business response:
Dear Jennifer, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Poor about customer service
Business response:
Dear macy, Thank you for your feedback. We apologize that our customer service did not meet your expectations during your stay. Providing helpful and attentive service is a priority, and we’ll be reviewing this with our team to ensure improvements are made. Your comments are important to us, and we hope you’ll give us another opportunity to provide a better experience in the future. We look forward to welcoming you back. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.