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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good if you're okay with loud people Staff was friendly but they had no toilet paper even after i asked they still didnt bring it. Got rudely woken up several times during the week do to loud tenants. there was even a fight of some sort not far from my door during the middle of the night.
Business response:
Dear Marisa, Thank you for your feedback. While we're glad to hear our staff was friendly, we apologize for the inconvenience of not receiving the requested toilet paper and the disturbances caused by other guests. This is not the experience we want for our guests, and we’re addressing these concerns with our team to improve our responsiveness and maintain a peaceful environment. We hope you’ll give us another chance in the future. We look forward to welcoming you back. Sincerely,Hotel Management
They had no toilet paper or towels available upon request
Business response:
Dear Priscilla, Thank you for your review. We apologize for the inconvenience you experienced with the lack of toilet paper and towels. This is not the standard of service we aim to provide. We are addressing this issue with our team to ensure it does not happen again. Your feedback is valuable in helping us improve. We hope you will consider staying with us again and give us the opportunity to provide a better experience. Sincerely,Hotel Management
Wen i checked in room was dirty no clean bedding had to change rooms 2times
Business response:
Dear Klamesha, Thank you for bringing this to our attention. We regret to hear about the issues you encountered with cleanliness and the inconvenience of changing rooms. Maintaining a high standard of cleanliness is crucial, and your feedback will help us address these concerns. We appreciate your patience and hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Dirty room The room was terribly dirty, greasy floor, no breakfast either day. The bright spot was the staff was very friendly.
Business response:
Dear Robert, Thank you for sharing your experience. We sincerely apologize for the state of your room, which falls short of the cleanliness standards we aim to provide. It isn’t enjoyable to hear about the missed breakfast service, and we will review this to prevent future occurrences. On a positive note, we’re glad the staff’s friendliness stood out during your stay. Your feedback is invaluable as we work to improve.Sincerely,Hotel Management
The front desk personal was outside on a smoke break when we checked in. The stairway smells odd and we had no toilet paper when we made it to our room.
Business response:
Dear Sarah, Thank you for sharing your experience. We apologize for the inconvenience you encountered upon arrival and for the lack of essential supplies in your room. The situation at check-in and the condition of the stairway do not reflect our standards, and we will address these matters promptly. Your feedback is crucial in helping us improve our services. Safe travels.Sincerely,Hotel Management
Nothing. No breakfast, dirty room. Run down hotel
Business response:
Dear Sherry, Thank you for bringing these concerns to our attention. We sincerely apologize that your stay did not meet expectations. The cleanliness of your room and the overall condition of the property are issues that will be addressed with urgency. While we offer a Grab and Go breakfast, it’s clear that other aspects of your stay were disappointing, and we deeply regret that. Your feedback is invaluable as we work to make necessary improvements. Safe travels.Sincerely,Hotel Management
They stole $90 from me costing me $125; the $90.56 for a room that I never was allowed to stay in cause they said they was over booked, so I had to go get a room elsewhere, the $90.56 charge overdrew my account which pulled what they could put my savings and charged a $5.00 fee for that, then charged me a $30.00 overdraft fee for a transaction that I never authorized. My card was suppose to be used to hold my reservation and I was suppose to pay at the property during check in. Theft by deception!!!!!!
Business response:
Dear Gastone, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The neighbors were fighting security followed me to my room as if I was the one having a fight after finding out it wasn't me she didn't apologize for being rude for no reason they fought all night sounded like they were even breaking things
Business response:
Dear Diamond, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.