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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff and customer service the hotel itself just isn’t worth staying at
Business response:
Dear Daequan, Thank you for your feedback and highlighting our great staff and customer service! We strive to provide a welcoming experience for all our guests. We are sorry to hear that the accommodations didn't meet your expectations. Your comments are valuable to us as we continuously work to improve. We hope you will consider staying with us again in the future.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
I started to give an entire run down of what happened when I settled into my room at this property- but to get straight to the point I found mold and because I used the restroom and ironing board they said I wasn’t allowed refund because I used the room. It doesn’t change the unhealthy condition of the room. I wouldn’t recommend this place nor would I recommend Expedia they allow these standards and support properties.
Business response:
Dear Mary, Thank you for your feedback. We sincerely apologize for the mold issue you encountered in your room. The health and comfort of our guests are our top priorities, and we regret that we did not meet these standards during your stay. Your comments will be forwarded to our team for immediate action. We understand your frustration regarding the refund policy and apologize for any disappointment. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sin... read more
There were no chairs at the kitchen counter to sit on while we ate. The free breakfast was too cheap: no milk for the coffee, no orange juice.
Business response:
Dear Michael, We appreciate your feedback. Providing a comfortable dining experience is essential to us, and we apologize for any inconvenience regarding the lack of chairs at the kitchen counter. We will review our breakfast options to ensure they meet our guests' expectations. Your comments are valuable, and we will work to improve these areas for a better experience in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a more satisfying stay.Sincerely,Hotel Management
We stayed less than 5 min The room was filthy dirt on the the floor— hair in sink in bathroom & toilet definitely not cleaned. The check in staff tried to tell us they needed $ 100 cash for security deposit instead of a credit card — told them that we didn’t have cash & they backed down. Elevator broken & stairs filthy ! Broken glass in the parking lot from an obvious car break in ( should have been my first clue to leave before we ever walked in! I’m going to try & get my $ back from Expedia — we usually aren’t picky & this... read more
Business response:
Dear Lori, Thank you for sharing your review. We are genuinely sorry for the unacceptable conditions you encountered during your extremely brief stay. Such experiences are certainly not indicative of the high standards we strive to uphold. We deeply regret the inconvenience caused by the cleanliness issues in your room, the broken elevator, and the unsafe conditions in the parking lot. Please accept our sincerest apologies for the shortcomings you faced with our check-in process as well. Your feedback is invaluable to us, an... read more
On arrival i was asked to handover Usd 100 deposit in cash only as a safegaurd against and subsequent damage thar may occur whilst i occupied the room.this was not made clear at the time of booking so an issue between expedia and the proprty. This was inconvenient and meant I had to go back out and find a cash mschine. The idea of danage was ironic as the state of thecroom was worn out. There was evidence of mold on the bath room celing. TheTV wss an old model and the remote had not back to it. The walls were thin so you cou... read more
Business response:
Dear Paul, Thank you for sharing your experience with us. We apologize for not meeting your expectations with the property's conditions and any cleanliness and maintenance issues that compromised your stay. We aim to provide our guests comfort and convenience and regret falling short. We are actively addressing maintenance and housekeeping issues to uphold our standards of cleanliness and comfort. Additionally, we appreciate your feedback regarding the room amenities and noise disturbances, and we assure you that steps are b... read more
The staff was amazing, despite not being given information about our room change, which caused us to find out when we got to our room. The window was busted, the cover was stiff, and the hotel itself just seemed dated and in need of some TLC. On top of everything, the elevator was out. The staff really was the saving grace in all of this.
Business response:
Dear Lanita, Thank you for taking the time to provide us with detailed feedback regarding your recent stay. We sincerely apologize for the inconvenience and disappointment you experienced. Learning about the issues with your room, including the lack of information about the room change and maintenance issues, is indeed disheartening, and we regret not meeting your expectations with our property. Your comments are invaluable in helping us identify areas for improvement, and we are committed to addressing these concerns dilige... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.