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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator broken
Business response:
Dear Karen, Thank you for taking the time to provide us with detailed feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the elevator during your stay. Ensuring the functionality of our amenities is essential, and we regret any disruption this may have caused your experience. Please rest assured that we are actively addressing this issue to restore full functionality. Your patience and understanding are greatly appreciated, and we thank you for bringing this matter to our attention.Si... read more
The 100.00 deposit that I was informed about
Business response:
Dear Oris, Thank you for staying with us and sharing your feedback. We are disappointed that you felt that the hotel did not meet your expectations. Also, we regret that you were unaware of the deposit policy that is to be paid against the cash rent. Our front desk team also shares these policies during check-in. We will take the proper action as we are committed to providing every guest with a wonderful experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again... read more
Please don’t This particular property should be taken off the list. I book my room online through Hotel.com/expedia when I got there they didn’t have any rooms at all so if you’re booking online, make sure you call to confirm their rooms. Second, when I walked in it reeked of weed. The lady at the front desk was spraying disinfectant. Actually she was the one who kept apologizing and saying never book through a third party app. The elevator did not work. As you walk toward the lobby from the parking lot, there were windows b... read more
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We are committed to enhancing the overall guest experience by addressing these concerns. Thank you once more for your review and for allowing us the ... read more
We had prepaid reservations and when we arrived they had no rooms available- over sold. They offered no help in rectifying the situation. The lobby was dirty and run down.
Business response:
Dear Susan, Thank you for bringing your experience to our attention. We apologize for the inconvenience caused by not receiving the room you had reserved and the condition of the lobby. We understand your frustration and regret that our team did not resolve this matter during your stay. Rest assured, your feedback has been shared with the relevant individuals to prevent similar occurrences in the future. We value your patronage and hope to have the opportunity to provide you with a much improved and enjoyable stay on your ne... read more
Shady hotel We arrived at this hotel around 6pm and they told us they were overbooked so we didn’t have a room. I always book through Hotels.com and I’ve NEVER EVER had any issues or have this happen. I know this hotel lied to us. Front desk lady said she is several times to let us know. Lies. Totally screwed us! We had sit in our car and scramble to find somewhere to stay. Shady hotel
Business response:
Dear Carole, Please accept our sincere apologies for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this incident with the concerned team to correct this and avoid future inconveniences. We are sorry for letting you down and hope you will allow us the opportunity to redeem ourselves in the future.Sincerely,Hotel Management
I arrived to check in and learned they had no first floor rooms and the elevator is out. My knees can't handle stairs. Said I had to go to Expedia for a refund. Expedia refuses to refund because I did not cancel before check-in. I don't know if Extended Stay or Expedia are robbing me, or if they are sharing their ill gotten gain.
Business response:
Dear mark, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Bath room door squeaked Only one bag cart Elevator not working
Business response:
Dear Richard, Thank you for your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Horrible room The elevator was broken and i had to carry my luggage up 3 flights of stairs. There was a hole in the wall. The toilet seat was broken. The shower never stopped dripping. We had to leave cash at the front desk for a deposit.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.