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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was horrible I complained about the people they had above me for 3 days I was there , they did nothing about my complaints the couple that stayed above my head had children running around bumping and jumping all night literally, I was disappointed by the lack of communication the staff had with each other and that made my stay horrible
Business response:
Dear Guest, Thank you for taking the time to write a review of our hotel. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback about the noise disturbances is concerning, and we regret the lack of timely resolution. This does not align with our service standards, and we will address this internally to ensure improvements are made. Please accept our apologies for falling short of your expectations. Your comfort is our priority, and we appreciate your patience. We value your insights and... read more
Bad Experience Stay Away! Price of hotel for the night stay was the only good part. Room was dirty and not sanitized properly bed was dirty with sheets not properly washed. Restroom was also not clean either hair all over the place on floor and bathtub. Also the $100 cash deposit you cannot check out before 7 am to get it back. So i had to wait to get it back and person at front desk showed up late to work ended up 15 min late until 7:15 he shows up finally. Will never again stay at this hotel and i do not reccomend other pe... read more
Business response:
Dear Pedro, Thank you for your review of our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
They don’t have hot water y don’t have rooms with two beds
Business response:
Dear Manuel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Take your hotel off of availabilities if you have no rooms
Business response:
Dear kendra, Thank you for choosing our hotel. It is never our intention to disappoint a guest, and your feedback is very important to us. We are genuinely sorry for the frustration caused. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
2nd time I've stayed heater in room does not work and the front desk says sorry we can't change you rooms speak to manager in morning check out is 11am didn't offer extra blankets nothing. So this hotel takes people money when rooms aren't ready hot water didn't work either couldn't shower spent 75.00 plus a 100.00 deposit for a rm with no heat or hot water smh it's 15 degrees outside This was ppp
Business response:
Dear Christine, Thank you for being our guest and for your valuable feedback. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the issues you experienced are not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We look forward to the opportunity to welcome you back soon.Sincerely,... read more
The first room I checked in was absolutely dirty I've work at hotels for over 6 years and everywhere that was suppose to be clean was dirty ! Behind the toilets had urine left on it , hair was on the toilet as well as all in the tubs it was just dirty and unacceptable . The second room I checked in wasn't the best but I was so tired from driving hours and waiting downstairs for th front desk person to find me a room I just cleaned the bathroom myself . The water stayed hot for 30 seconds so we had to take cold baths my stay ... read more
Business response:
Dear Audriana, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. We hope you will consider giving us another opportunity to host you in the future and to welcome you bac... read more
At least they had coffee??? See above... Also someone had smoked out the whole area
Business response:
Dear Ruby, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.