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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what we were expecting I called ahead to make sure the kitchenette would be stocked with cooking items and utensils for eating. The lady said yes. Upon arrival I asked, since the kitchenette had nothing and was told that at that time there were no kitchen packs available. Also, the bed was a full-size, not queen size as described in the booking. The front desk staff person, Brian, was very apologetic and helpful to the point that he could be. He seemed to be doing his best to make the guests happy. We moved to another ho... read more
Business response:
Dear Laura, Thank you for choosing our hotel for your recent stay. We regret that you were disappointed with the services. It is always our effort to honor guest's room requests, but it is only sometimes possible depending upon the occupancy. Our front desk team works 24/ 7 to help you make the best time while you are our guest. In response to your review, we will instruct our team to keep the stock of supplies so such a situation does not occur. It was our pleasure hosting you, and we hope you will choose to stay with us ag... read more
There are live cockroaches in the room. Trash was never taken out. The entire room is extremely dirty and crusty and the hotel staff is clueless.
Business response:
Dear Summer, Thank you for choosing us. We apologize for not meeting all your expectations. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping and pest control team also attends to the mentioned issue in your room. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Didn't stay Hotel was Filthy and in horrible shape Showed up nobody at desk. Every inch of that place was filthy. Everything I mean everything sheets, towels, floors, nothing was clean
Business response:
Dear Leon, Thank you for sharing your review. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We apologize that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. We look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management
I wasn’t expecting much - but got less. The room smelled terrible. Seemed dirty. Checked in and bed was missing pillows. Friend stayed in another room and it didn’t have a TV. It was noisy. Room was generally in disrepair. Would not recommend staying here.
Business response:
Dear Tanya, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suites not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We also apologize for disrupting your stay caused by the noise disturbances in the hotel. Please be assured we will address these issues with the concerned individuals for imp... read more
None: It Was Very Inconvenient, “Elevators Wasn’t Working At All.”
Business response:
Dear Donnie, Your feedback is much appreciated, and we also appreciate you being our guest. Thank you for sharing the information about the issues with the elevator. Our maintenance team takes great pride in ensuring each guest suite is suitable and well-maintained for our guests. Therefore, we apologize for these issues and any inconvenience this may have caused. Thank you once more for bringing this to our attention, and we hope you will stay with us again when your travels bring you to our area. Sincerely,Hotel Management
Bed Bugs!!!! yellow mattress stains....no lights....no trash cans....yucks....If anybody rated higher, then they were paid to do so...
Business response:
Dear kelly, Thank you for choosing us. We are sad about not meeting your expectations of a clean place. Our rooms are treated regularly and deep cleaned as a precaution. Please allow us to discuss this with our housekeeping and pest control team to review, take action, and ensure they never repeat. Please accept our apologies for the frustrations this caused you and allow us another chance to change your experience.Sincerely, Hotel Management
Could not find our Expedia reservation. So charged us for another room. Then we got charged twice. EXPEDIA customer service could not help us because they too could not bring up thecreservation.Yetvhere you are asking aboutvthe mysteryvreservation. Bathroom full of mold. Terrible location
Business response:
Dear Mary, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Very unreliable and ghetto staff. Don’t keep logs like they should so when you turn your towels in your never get them back until you ask
Business response:
Dear Kalab, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
The only one positive thing about this property is that the staff is friendly and willing to help. The place is dirty and smells like urine, in addition to marijuana. The place is filthy.
Business response:
Dear Raul, Thank you for your feedback on your recent stay. We're glad you liked our staff, but sorry for the issues with cleanliness and odors. We take this seriously and are taking steps to improve. We value your feedback and hope to see you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.