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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty bad smell ! If your woman don’t stay here by yourself someone tried to enter my room at 2 am ! I planned on staying a few night I hurried up and checked out! Place is unsafe and sketchy! I wouldn’t recommend anyone staying here !
Business response:
Dear Brazshelle, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read about the inconvenience you experienced during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely, Hotel Management
Management very unproffessional.
Business response:
Dear james, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
The first room they put us in was a “non smoking” room. It smelled like cigarette smoke. A/C filters were covered in nicotine. Second room they put us in was a mess. We had to go get bedding and made the bed. Floor was dirty. They brought us towels. Water leaked all night in the bathtub. Sink drain leaked
Business response:
Dear William, Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and co... read more
Avoid the nightmare Do not book with Hotels.com. You’ve been warned. This is the shadiest place ever. And we went to both locations. I adjusted our reservations and they dropped both nights yet still charges us. Scam. Beware.
Business response:
Dear Jeff, Thank you for sharing your experience with us. We are sorry to learn about the issue with your reservation, and we understand how frustrating this must have been. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at o... read more
Horrible, room very dirty.
Business response:
Dear Guest, We apologize on behalf of our team for any inconvenience caused during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will address this issue with our housekeeping staff to ensure it does not happen again. We appreciate your kind words and hope you will consider giving us another opportunity to provide better service in the future. Thank you.Sincerely,Hotel Managem... read more
I didnt feel safe in the area. I had to give them a $100 deposit. I didn't feel comfortable sleeping in their covers because they didnt look clean.
Business response:
Dear Stephanie, Thank you for your feedback. We apologize we missed meeting some of your expectations and that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we have shared your feedback with the respective team members. For guests opting to pay for their rooms in cash, a 100 cash deposit is required per room per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay. We keep our guests informed about this by having this informat... read more
Disappointed Tall black guy at front desk checking us in was pretty cool. Rooms though stunk, sheets were stained along with furniture. The hot water would go in and out. So you had to take a very quick shower before it got cold. The stopped the coffee and muffins at 930am. Not a real breakfast.
Business response:
Dear Karen, Thank you for choosing us and sharing your experience. We appreciate your feedback and are glad the front desk staff provided positive service. However, we apologize for your issues with the room conditions and amenities. Your comments are valuable, and we will address these concerns to enhance the overall guest experience. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management
Room smelled like cat urine and ended up checking out 15 mins after checking in
Business response:
Dear Jocelyn, Thank you for choosing us and sharing your experience. We regret to learn about your experience with the room odor. Our sincere apologies for any inconvenience this may have caused. We take guest feedback seriously and will address this matter promptly. We appreciate you bringing it to our attention and hope you'll consider giving us another chance to provide a more pleasant stay. Thank you for sharing your concerns.Sincerely,Hotel Management
There was poop stans on the bed the floors were dirty and we asked for a handicap room and didnt get one we told the staff and they didn't do anything about it
Business response:
Dear Joshua, Thank you for your honest evaluation. Please accept our apologies if we did not provide you with a clean and comfortable room. Additionally, we regret the inconvenience you experienced due to our staff not being responsive to your needs. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request, and this will not be repeated. We hope you wil... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.