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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend This hotel is very dated with very little by way of amenities. Towels were threadbare and stained. No bath mat. No hair dryer available. Dog leash left in room from past guest. Had a roach crawl across the bathroom when I turned the light on and bug bites on the back of my neck. Would not recommend.
Business response:
Dear stephanie, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We understand your frustration regarding... read more
Carpet was very dirty and room had a funny smell
Business response:
Dear Eliel, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management
Ask for towels -No towels no shower curtain no power no hot water didn't provide any amenities ask for pots and pans was told no they didn't have any the office staff was very rude I miss work because I was so exhausted next day even the reason why I came there is to rest instead I was woke up by the fire alarm going off for over an hour
Business response:
Dear Lacey, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We hope to regain your trust and welcome you back the next time your travels bring you to our city.Sincerely,Hotel Management
I had a reservation for a 1 night stay. I attempted to check-in but the woman at the counter refused to check me in. She said the hotel was over-booked. I don't believe her because after me was a black woman and 3 children which I watched her book into the hotel while. I also heard her telling someone on the phone that their room was ready. I am white and the woman at the counter was black. She did not even check my I.D. I believe I was a victim of racism. I am 63 years old and something like that has never happened to me be... read more
Business response:
Dear David, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for when you arrive at our hotel. We also apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every gu... read more
The place is absolutely disgusting the rooms don’t look like they have been updated since 1980 and all of the appliances and countertops and bedding were disgusting the entire hotel wasn’t up to par and disgusting
Business response:
Dear Lucas, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without ... read more
This property is a dump.
Business response:
Dear alfred, we are sorry we failed to deliver the exceptional stay you deserved, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Shady, people loitering in their cars, secure doors propped open, and doors that did not work. In my room extremely questionable stained mattress, walls, chairs , and smelled like smoke. The Door was hard to open and close, and did not lock. Pretty bad when the first thing I do is check for bed bugs. I won’t be back to this location.
Business response:
Dear Billy, it isn't enjoyable to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Also, we are instructing our housekeeping and maintenance team to double-check all the rooms before allocating them. Thank you for sharing your feedback, which helps us improve... read more
Terrible Stay We did not end up staying in the room, there was trash at the entrance of the lobby door which I thought maybe the cleaning crew is in the middle of taking it out to the dumpster but it was still there when we decided to check out an hour later. There was trash in our room, used bandaid, leaves and other trash on our comforter and stick reside in the table. We tried calling to request another room and no o e answered so we bragged out luggage and went downs stairs to talk to the clerk to request another room bu... read more
Business response:
Dear Ayda, please accept our apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. Also, on behalf of our entire team, we regret our hotel is not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Our housekeeping associates are attending to this and ensuring it does not happen again. Please consider giving us another... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.