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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I woke up in the middle of the night with a cockroach walking on my face. The room smelled like body oder real bad.
Business response:
Dear John, thank you for being our guest. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of the insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Your feedback is shared with our housekeeping team to attend to the smell concern in your room. We regret the frustrations you experienced, and we are very gratefu... read more
Unless your newly released from prison or looking for a prostitute, avoid this property. Pro's: The AC & TV worked and there was a role of toilet paper. Con's: Bed linen from a homeless shelter. The kitchenet stripped empty. Not a plate, glass or fork in the room. The only thing healthy about the breakfast, it was left empty.
Business response:
Dear Tina, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
The hotel was really bad, was not clean at all, on the check in the staff was friendly, but on the checkout was completely rude, and not helpful whatsoever, i couldn’t take a shower in all my stay because the water was not working, they kept telling me the maintenance team will come and fixe it and no one came
Business response:
Dear Ehab, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Please be assured we will address the concerns mentioned and would like an opportunity to show you the hospitality we are known for. We hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
We had two live German roaches in our room. Typically you have light about of kitchen supplies in extended stay places. Like cups silverware ext.. our room didn’t have any. Our room smelled musky the whole. Management said they find the smell anything. It work for one night but I wouldn’t stay longer than that….
Business response:
Dear megan, Please accept our apologies for not meeting your expectations. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Managem... read more
Disappointed The lobby smells like weed, the room reeked of cigarette smoke, there was no toilet paper in the room, and the shower didn’t work.
Business response:
Amy, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on this matter and your patience. We are hopeful for another opportunity to welcome you back for the flawless exp... read more
This place is absolute trash. I reserved the room a month in advance. When I get here, they said they don’t have a room for me because…”we simply overbooked people.” However, they did manage to “steal” someone else reservation and gave it to me. I didn’t want to take it but I had no other choice at the time. About the room itself, nothing was cleaned and made except for the bed, which we were super skeptical that they even exchanged new bed sheets and stuff. The floor was full of trash and dust. I called the front desk and t... read more
Business response:
Dear Loc, Thank you for being our guest. We are sorry for the mix-up with your reservations and the inconvenience this caused you. We also apologize for the issue you encountered here. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these concerns with respective teams and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will change ... read more
Avoid. Not a clean desirable place Place was very dirty, not just hair in the bathtub, but dirty. Outside trash and pet waste everywhere, plus a $30 non refundable pet fee. No ice machine, no coffee pot, front desk said people kept stealing them. Just a poor experience all around
Business response:
Catherine, thank you for evaluating your stay with us. We regret not meeting your expectations with our amenities. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will discuss your feedback with our housekeeping team to address it appropriately. We are grateful for your thoughts on these matters and your patience. We hope you will allow u... read more
It smells terrible in that place and I was in a non smoking room. Not a place I would want my kiddos to have to sleep. Terrible. Do better
Business response:
Keoundra, thank you for posting a review of your visit. We work hard to provide a clean and comfortable environment; therefore, we apologize that the issue you outlined compromised your experience. We will follow up on your concern to ensure this is not repeated. We understand your frustration and truly regret disappointing you. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Parts of rug worn down to the lining. Not updated with USB outlets to charge phones, etc. Unsavory individuals hanging out in the parking lot. Set my alarm to get a few hours of sleep, wake at 3 am and move on to my next destination.
Business response:
Patricia, thank you for taking the time to post your review. We apologize for the cleanliness and maintenance issues you encountered and for not meeting all of your expectations. We never mean to disappoint our guests, as our top priority is to take care of them. We will follow up regarding these issues and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.