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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Maybe If You’re Desperate I lived in this place for a while for work, years back. So I recommended it for two nights while work was going on at the house. No dishes, no flatware, just bare bones. The price did not reflect what we received.
Business response:
James, thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your visit. Our intention is never to disappoint a guest; your feedback is essential to us. Please know that in-room amenities such as hair dryers, toiletries, kitchenware, etc., are available upon request at the front desk and always complimentary. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels. Sincerely, Hotel Management
Gross, smells bad
Business response:
Nicholas, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
Bad plumbing, carpet was disgusting, the blankets were old, one of the beds didn't have a blanket on top of the mattress
Business response:
Lesly, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
the give you one set of towels and expect you to use that until monday or wednesday
Business response:
Darius, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Staying here while in Ft. Worth was not Worth it When I arrived to check-in, my room was not ready and was told by the lady upfront it would take 15 minutes. She was friendly but also only gave me 1 of 2 key cards that actually worked, yes, she was aware of this. After waiting 20 minutes, I unloaded my belongings and entered my room. Sadly enough, my room was still uncleaned with a smell, trash, and old bed sheets. A cleaning staff walked by and said they would need 30 minutes before my room was to be ready. Thus, I waited c... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The hotels smelled musty and mildew. Room was not as advertised and there was no rollaway bed as requested. Area a little sketchy. Room smelled bad, water spout broken in bathtub. Over all room was dirty and gross. Tv in room was broken also. I did recieve a refund and the staff was really nice and great just wished the property matched the staff.
Business response:
Kortni, thank you for taking the time to evaluate your stay. We apologize for the disappointing experience you had and for the multiple issues during your stay. Rest assured, we will address this with our housekeeping team to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined problems and immediately fix them. We are grateful for your feedback, which will help us improve going forward. We hope to have the opportunity to make your next stay with us outst... read more
I did not stay at this property because when I arrived I was informed they did not have a room available even though i had the reservation for months in advance.
Business response:
Kelly, thank you for your honest evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Business response:
We value your feedback and honor it as a gift. Thank you for staying with us, we will work to improve the quality of service provided with the hopes that you return in the future.
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.