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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They booked the room to someone else.Had reservations. never again
Business response:
Dominic, thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
VERY VERY DISAPPOINTED This place is so nasty. So as we got there and got n the elevator is smelled like a dog is was so strong I was having. Then we get to out room is smelled so bad . Smelled like somebody had been smoking cigarettes n there for a very long time had my head hurting bad. Then front office lady came and tryed to spray but tht didn't help at all.. Needs to be SHUT DOWN
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
I went to check in but the hotel was overbooked. So I wasn’t able to stay there. The person at the front desk was very helpful at least.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Wouldn’t recommend. Don’t let the photos fool you. The place is definitely older. There are signs that says do not smoke within x feet and employees are smoking by the door. The place reeks of weed. I stood at the front desk for over 15 minutes for a front desk attendant to show up, only to have to call the attendant from the main line. The room smelled musty and the walls are paper thin. I ended up leaving early because
Business response:
Thank you for evaluating your visit at our hotel. We regret reading your feedback related to the no-smoking policy not being enforced effectively. We have noted your concerns and assure you to handle this matter immediately. Your comments about the age of our property as well as the issues with your suite are noted as well and will be utilized to enhance our guest experience. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
UNACCEPTABLE TWO THUMBS DOWN it started off bad from the beginning they did not have my reservation booked they did not let me check in they wanted me to check an hour late after 3:00 so it would have been four before I could check in which is unacceptable the woman behind the desk was very rude and she was upset I guess about working there and treated several people in the lobby like crap it was very ghetto people coming up to you outside asking for cigarettes parking was not even available they were listening to loud music... read more
Business response:
Jessica, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return ... read more
Dirty and smelly
Business response:
Richard, please accept my apologies for the cleanliness issues you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
Not clean. Took forever to check in.
Business response:
Arron, we want to extend our apologies for the wait time issues you encountered at the time of check-in and also you were not happy with the cleanliness of your room. We completely understand your frustration and the inconvenience this caused you. It is always our priority to provide exceptional hospitality; therefore, we regret this was not your experience. We have immediately bought this to the attention of our housekeeping and the front desk team to ensure it should not happen again. We do hope you will reconsider and ret... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.