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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was very unpleasant there was roaches in the room and broken lights as well as a smoke smell that was very irritating. The mattress had holes in it and the room was very poorly taken care of. I booked a non smoking hotel and seen pictures and it was the complete opposite I feel I should be reimbursed for my experience at this hotel and believe such a poorly kept hotel room Should be not allowed.
Business response:
Rahel, thank you for taking the time to evaluate your stay. We are sorry for the disappointing experience you had with us and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Sincerely, Hotel Management
Bugs in tub, no phone, lights didn't work, drawers wouldn't stay closed because for was Very slanted, no dishes, no cooking supplies, no coffee maker, no silverware, and fridge didn't work... spoiled all the food we had
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Stay away at any price Horrible place. I reserved a non smoking room. When I got there our room was on third floor.we go up to third floor and it's full of cigarette smoke. People in most rooms cussing and yelling at each other, doors slamming, multiple rooms had young kids just crying loudly. Felt like we might get shot, thugs everywhere. We asked for refund and left the place
Business response:
Diane, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I do not recommend. The hallways smelt like wet mildew mixed with bad body odor. Rooms only services 3 days out of the week. Signs clearly stating no smoke and the building reales of cigarettes and weed. Guests hanging right out the doors drinks bottles of liquor in their hands. Damaged interiors of my room. I didn’t not stay for another night.
Business response:
Natalia, it is discouraging to read your comments and know we let you down. We truly regret knowing we did not meet your expectations for a refreshing and comfortable stay. We are concerned to read your specific comments about the smoke odor. Even though our hotel offers smoke-free accommodations, we occasionally have violations of this rule. We appreciate you bringing this to our attention and assure you that we will look into it. We apologize for the issue in the hallways and for the condition of your suite. We have taken ... read more
The staff was very nice. The room smelled horrible and dirty. Bed sheets stained, carpet stained and hot water did not work.
Business response:
Christina, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Front desk was never around Fridge didn't work. Our toilet had a water feature which no one ever came to fix.
Business response:
Paul, although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests. We sincerely apologize for the maintenance issues in your suite and the front desk staff not being available to your needs. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well-main... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.