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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was horrible It was horrible...the rooms were dirty....staff not helpful at all
Business response:
Krisstylez, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Our goal is always to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Dirty Mattress The Hotel is dirty everywhere. Then I could feel a plastic in the mattress. Then I discover the mattress has a big mark of blood or pee. Bad for me I paid 2 night. Worst hotel I been in long time
Business response:
Juan, thank you for taking the time to review your stay. We are concerned about your experience and are very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our housekeeping staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
Terrible. Smelly room, sticky floor.
Business response:
Chao, thank you for taking the time to review your stay. I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority, and I will work with my staff to ensure that this is an isolated issue. I hope you will give us another chance to provide you with a stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
Horrible Family Stay Horrible check in waited for a while before I was attended. Hallway to room smelled extremely like dog. Room was horrible! Hair in bathroom rink, sticky substance in shower, tv stand was all dusty and trash on floor. Carpet felt humid and room smelled of smoke although it was a no smoking.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Grungy, didn’t even feel like the shower was clean enough to use, had a yucky smell throughout
Business response:
Jessica, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Dirty The lobby was grimy, touch pad for check in was covered in something gross. Smell throughout the hotel. Wouldn’t bring extra towels to room. Weak coffee
Business response:
Leanna, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
They have the worst service ever it was my first and last time that I make a reservation with this hotel
Business response:
Thank you for your recent visit and for your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.