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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was an uncomfortable stay. The entire hotel smelt like marijuana. You could hear people outside and in the hallways at all hours of the night.
Business response:
Thank you for your honest evaluation. We are sorry for the unpleasant experience you had with us and regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Hotel was not good. Trash from previous individuals still left in room, bed was on stilts, and hotel was in disrepair. Would not recommend at all.
Business response:
Timothy, thank you for your review. We are sorry our property was not to your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I reserved a Non-smoking room. When I arrived, the windows were open and the HVAC was on 65 degrees and clearly someone had been smoking in the room - it stunk and made me feel ill. The bathroom had left over bath cloth in the shower, the hard surfaces in the room had a gross film on them like they were not wiped down. The site Manager indicated they did not have another room, I requested some sort of concession for having to sleep in a room that stuck of cigarette smoke. She had not recommendation of offering. I never unpac... read more
Business response:
Lee, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the concerns you had with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments regarding the cleanliness issues you encountered with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to expe... read more
MOST Disgustingly FILTHY Hotel I've EVER SEEN This place was THE WORST place I've ever stayed by a LOT! It was beyond disgustingly filthy. First off, the initial room they gave me had not been cleaned at all - the bed was unmade, towels in the floor - it hadn't been turned. It took forever to get me confirmed into another room and while it has "supposedly" been cleaned, it was SO gross! My shoes literally stuck to the floor (see sticky gunk in photos), there was a live silverfish bug in the sink that I had to kill - it was i... read more
Business response:
Krista, thank you for your honest evaluation. We apologize for the mistakes made while servicing your guest room. We will share your comments with our housekeeping team and with our pest control provider to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
This hotel was disgusting. The first room they gave me reeked of urine so I told them I needed a different room. The second room reeked of smoke, even though it’s posted a non-smoking hotel. I decided to tough it out but I will never go back there. The location is very shady as well and I was very uncomfortable staying there. I couldn’t wait til morning to get out of there.
Business response:
Robin, thank you for your review. We regret your disappointment with our location and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.